Property Claims Adjuster

**Property Claims Adjuster - Disaster, Recovery & Restoration**:
**Leeds or Glasgow - Hybrid (2 days a week in the office)**:
**Full Time, Permanent Position**:
**Let’s be brilliant for our customers**:
Join our Disaster, Recovery & Restoration (DR&R) team as a Property Claims Adjuster, where you'll leverage your expertise to deliver seamless DR&R solutions, shaping unforgettable customer experiences while shaping the future of insurance.

**About us**:
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We’ve now welcomed our new CEO, Adam Winslow, and are at the start of an exciting period of change for DLG. With ambitious plans for large-scale transformation, we’re going to see a refreshed strategy to drive value for our customers, colleagues and shareholders.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

**What you’ll be doing**:
Reporting directly to the Technical Property Team Manager you'll
- Provide technical handling and oversight of claims involving Disaster, Recovery & Restoration (DR&R) activities.
- Manage all DR&R claims, including standard and complex Home & Commercial cases, within your authority or on referral.
- Ensure cost control and deliver exceptional customer experiences.
- Maintain tasks within agreed service level agreements (SLAs) to support departmental and business objectives.
- Collaborate with the Property Team and Loss Adjusters to deliver optimal DR&R solutions.
- Accurately document all claim information onto applicable systems.
- Identify and manage complaints, escalating trends and opportunities for improvement.
- Take ownership of risks in compliance with regulatory requirements and the company’s risk framework.

**What we’re looking for**:

- Strong technical knowledge of property insurance claims handling, including Disaster, Recovery & Restoration activities.
- A background in loss adjusting or commercial and domestic claims handling.
- Knowledge of Health and Safety procedures, specifically related to Asbestos and Mould remediation.
- BDMA Accreditation or a background in building restoration (desirable).
- Expertise in building and content scoping for claims.

**What we offer in return**:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

- Generous 9% employer pension contribution
- Annual company bonus of up to 10%
- 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
- 50% off home, motor and pet insurance
- Free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Plus, many more

**Ways of Working**:
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here

**Together, we’re one of a kind**:
**Hours**:35 hours (Monday to Friday, 9am to 5pm)

**Closing Date**: Wednesday 22 January

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