Lettings Lead Administrator Role

**Job Title: Lettings Lead Administrator Role**

**Location: Burnley, Lancashire (Head Office)**
**Salary: £25,500**
**Hours: 40 Hours Per Week - 8:30am - 5:00pm**
**PQE: 2 years' experience in an administrative role**

**Company Overview**
We are a family-owned Group of Companies with over 30 years’ experience in property management - both in the UK and internationally. The company you will be joining is part of our Group (Find UK Property, Rent UK Property & Sell UK Property), and has been operating successfully for over 12 years.

**What We Do**
We provide a fully client-based, serviced approach to property investment. Our model involves acquiring properties from the open market, renovating them to a set standard, passing them to our lettings department for management, and reselling them to investors.

All functions are carried out in-house — from Property Surveying and Renovations to Lettings, Legal, and Sales & Marketing.

Our success has been recognised on BBC’s Homes Under the Hammer, where we’ve been featured seven times.

**The Role**

**1. Lead Management & Allocation**
- Log and organise leads in the CRM or lettings system.
- Allocate leads to the correct negotiator or branch based on location/property type.
- Ensure urgent/hot leads are highlighted for immediate action.

2**. Lead Qualification**
- Contact tenants to confirm:

- Budget
- Move-in date
- Employment/income
- Number of occupants
- Type of tenancy required
- Check property suitability and match tenants to available properties.
- Filter out non-serious or unsuitable leads to save negotiators’ time.

**3. Customer Communication**
- Respond quickly to all enquiries with accurate property information.
- Book viewing appointments where applicable.
- Provide updates to applicants, ensuring high customer satisfaction.
- Handle follow-up messages and reminders.

**4. CRM & Data Management**
- Maintain an organised database of all enquiries and applicant details.
- Update lead status (new, contacted, qualified, viewing booked, closed).
- Ensure all communication is recorded in the system.
- Keep property adverts updated with correct information and availability.

**5. Support to Lettings Team**
- Prepare daily lead and viewing schedules for negotiators.
- Provide insights on lead quality and enquiry trends.
- Assist with referencing documentation if needed.
- Coordinate between property managers, landlords, and negotiators.

**6. Reporting & KPI Monitoring**
- Track:

- Lead volume per property
- Enquiry-to-viewing conversion
- Viewing-to-tenancy conversion
- Lead response time
- Produce weekly summary reports for management.

**Skills & Competencies Required**
- Excellent organisation and attention to detail.
- Ability to multitask and work in a fast-paced lettings environment.
- Good understanding of the lettings process.
- Experience using CRM or lettings software.
- Professional and customer-focused.
- Fast response time and ability to prioritise urgent enquiries.

**Benefits**
- Free pay day lunch once a month
- Free continental breakfast every day.
- Company events
- Regular ‘treat days’ within teams
- Medical Care
- Support, training & professional development
- Regular 1-1 reviews with manager to discuss career progression
- Mileage fully covered if travelling at work
- Free Parking on site.
- 32 Days Holiday (Inc Bank)
- On Site Canteen
- Working in a long, established, and reputable business

**Job Types**: Full-time, Permanent

Pay: £25,500.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Discounted or free food
- Free or subsidised travel
- Free parking
- On-site parking
- Private medical insurance
- Referral programme

Work Location: In person