Service and Safety Assistant

2 weeks ago

Edinburgh, United Kingdom Student Castle Full time

**Role**: Service and Safety Assistant - Night Security

**Company**: Student Castle Edinburgh (Causewayside)

**Location**: Edinburgh

**Shift**: 49hrs per week - 4 on 4 off (14 hr shifts) - 6pm to 8am

**Key Tasks**:
Communal Area Checks

The checking on a regular basis of:

- Making regular Building Patrols across multiple sites as required in order to identify, rectify and report safety hazards, risks or safety related issues within:

- Corridors and Fire Safety checks
- Stairwells and Fire Exits
- Gym and Laundry
- Reception area appropriately illuminated
- Record all checks for the company Health and Safety guidelines

Monitor CCTV
- Maintain a security presence in the building during contracted hours
- Ensure that ALL guests and visitors sign in the register
- Reporting of noise and other complaints
- Reporting of any other unusual activity
- Reporting of lock out issue
- Record and checks for the company Health and Safety guidelines

Administration & Any other Business
- Completion of all logs at the end of the shift
- Check handover book and log any additional information
- Respond to requests for support and services as directed by accommodation manager or assistant manager as defined by service level agreements and Capitol Students requirements
- Assist students with any out of hours enquires
- Ensure that safety needs and welfare needs of the student are being met
- Deal with lock outs or other minor emergencies promptly
- Be aware of company policies regarding major incidents

**Requirements**:

- Previous experience in a customer-facing role preferably with experience of working in the accommodation, hospitality or retail sectors.
- A previous security-based role with administration skills would be preferable
- Ability to communicate effectively, both orally and in writing
- Able to demonstrate an objective, professional and calm approach when handling difficult situations, experience in complaint handling would be beneficial
- Ability to build relationships internally and with third-party suppliers
- Computer literate with the ability to use Microsoft Office
- Ability to work at pace whilst maintaining a high level of accuracy and attention to detail
- Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines
- Highly skilled in understanding, empathising and delivering against customer needs
- Demonstrates a positive and collaborative attitude, with the ability to adapt swiftly
- Willingness to undertake challenging tasks to ensure customer satisfaction
- Self-motivated and possessing the ability to work on own initiative

**Job Types**: Full-time, Permanent

Pay: £31,238.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay

**Experience**:

- security: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- First Aid Certification (preferred)

Work Location: In person

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