Telephonist/receptionist

**Advance Vauxhall Telephonist / Receptionist Bookings Agent**

**Position Overview**: We are looking for a positive and bright Telephonist / Receptionist Booking Agent to help with anything customer related You'll play a key role in customer retention by creating a great customer journey throughout the customers experience from bookings to aftercare. You will be a critical point of contact for any issues that arise, with a view to problem solve and adapt to customers needs on a case by case basis

**Responsibilities and Duties**
- Responsible for answering inbound telephone calls & processing them appropriately.
- Successfully upselling when possible.
- Monitoring call back requests to ensure they are completed promptly.
- Building a rapport with customers while identifying what assistance or information they require.
- This position will be primarily customer service orientated so the highest levels professionalism must be maintained at all times.
- Being the first point of contact for our customers and professionally representing the Vauxhall brand
- Contributing to a happy, positive working and team environment.
- Rewarding commission structure in place.
- Assisting with general administrative duties in the dealership with accuracy and attention to detail.

**Qualifications and Skills**
- Must be a quick learner to pick up our systems.
- Excellent interpersonal skills and a polite and helpful manner
- Confident and enthusiastic with the ability to build rapport easily with a variety of customers
- Computer literate EG. Office suite, Microsoft, Excel etc with a methodical and organised approach to work with attention to detail
- Previous experience in a similar role would be highly advantageous

Full training will be provided & there are further career opportunities within the group.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Application question(s):

- What location would you be travelling from?

Work Location: In person

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: TR21