Field Agent

1 day ago

London, United Kingdom MPAAS Full time

**Brand New Salary & Benefits Package**
**£28,500 Salary + Bonus with OTE of £37,000**
**Brand New Bonus Scheme - £20 per single, £25 per Dual Fuel on Warrant Work**
**Company Van and fuel card**

MPAAS is a leading metering, debt and Revenue Protection service, working on behalf of many major household names within the utilities sector.

Are you bored of completing the same, mundane tasks day after day. Would you like a role where you will be working out in the field helping customers of our clients? If so, we could have the perfect opportunity for you.

We are delighted to be recruiting for Resolution/Warrant officers to join our growing field team. The role of a Resolution / Warrant Officer is to visit our client’s customers at their premises, both commercial and residential to re-engage communications around outstanding debt and Revenue Protection issues, interact and carry out activities aligned to our clients requirements on site.

You will also be visiting premises to discuss payment options, investigate instances of potential non-payment and theft, new occupier details, confirm meter readings, support installation of pre-payment meters and where required undertake warrants of entry.

**Salary & Benefits**:

- **Basic Salary**: £28,500 (This is your £26,000 basic salary + £2,500 London Weighting)
- **Bonus Scheme**: OTE of £35,000
- **Holidays**: 31 days (including bank holidays), increasing with yearly service up to max of 33 days
- **Holiday Buy & Sell Scheme**: Purchase up to 5 extra days of annual leave
- **Private Medical Care**: After 3 months service you will have the option to opt-in to a Vitality Private Medical Cover Scheme.
- **Life Assurance**: 2x your annual salary will be paid if the most unfortunate was to happen.
- Full training provided
- Company van and fuel card
- Longstanding, stable contracts with energy providers
- Opportunities to progress into more senior roles

**The Role**:

- Working Hours: 40 hours per week on a rota basis between 7am-8pm (Some Saturday working may also be required)
- Assisting customers to resolve financial difficulties and vulnerabilities
- Information gathering on properties and people
- Investigating instances of potential theft of Gas and Electricity
- Engaging with customers who have lost contact with our clients
- Undertake Warrants of entry
- Arranging installation of pre-payment gas and electric meters

**Requirements for the Role**
- Full, manual driving licence.
- Clean DBS.
- Good organisational skills and ability to manage own work loads.
- Communicate effectively and professionally with all customers and clients.
- Work effectively and professionally within the policies, procedures, aims, objectives and philosophy of the company.
- Proactively work towards all targets set.
- Identify and appropriately deal with all disputes in line with client procedure.
- Be receptive and open to coaching and feedback to enhance performance delivery.

**Salary**: £28,500.00-£37,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Commission pay

Work Location: On the road

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