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Customer Service Advisor

2 weeks ago

Billingham, United Kingdom Made for Trade Full time

Made for Trade is a multi-award winning fabricator of aluminium glazing systems in the UK, with 3 sites across Teesside. Due to year-on-year growth and factory expansion we are seeking to appoint an experienced and ambitious Customer Service Advisor to join the team at our head office in Wynyard.

**Purpose of Job**:
Our Customer Service Advisors report directly to the Customer Services Manager and are responsible for providing, processing, and producing technical information in response to enquiries, concerns, and requests about Made for Trade (MFT) products and services.

**Key responsibilities**
- **Customer Service**_
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly and effectively to customer enquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide product and service pricing and delivery information.
- Organise workflow to meet customer timeframes.
- Direct requests and unresolved issues to the designated resource.
- Keep records of customer interactions and transactions.
- Record details of enquiries, comments and complaints.
- Maintain Made for Trade records and databases
- Communicate and coordinate with internal departments
- Follow up on customer interactions in a timely and efficient manner.
- Provide feedback on the efficiency of the customer service process

**What we look for in a Customer Service Advisor at Made for Trade**:

- To strive for customer excellence every single day.
- Previous experience in a Customer Service Role
- Excellent phone & face to face Customer Service skills.
- We work as one team attitude.
- Good at building relationships and working with other areas.

Sound good? We offer a competitive salary, a great working environment, and outstanding benefits including:

- On site gym
- Regular team social events
- Bike to work scheme
- Clean modern canteen facility with free refreshments

So, if you think you've got what it takes to join one of the UK's leading fenestration fabricators, we'd love to hear from you.

**Starting Salary: £23,920.00**

Work Remotely
- No

**Job Types**: Full-time, Permanent

Pay: £23,920.00 per year

**Benefits**:

- Casual dress
- Company events
- Cycle to work scheme
- Gym membership
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person