Support Team

1 week ago

Letchworth East, United Kingdom Health & Independent Living Support Full time

Health and Independent Living Support (HILS) is a growing charitable social enterprise, providing services to clients in Hertfordshire, Hampshire and West Sussex to enable them to live independently in their own homes.

**Role Summary**:
The primary function is to provide administrative support to ensure the smooth running of HILS’ meals services at the weekends. This will mainly be meals on wheels but will also include administration of the ‘emergency food and grocery pack’ scheme. The successful post-holder will be expected to offer excellent customer service to internal and external parties, ensuring clients’ safety and wellbeing is priority.

**Key Responsibilities include**:

- Listen to the office answer phone and action all messages
- Deal with all enquiries efficiently and effectively
- Open post, date stamp, and distribute to appropriate members of staff
- Send out new menus to clients and process menus on the SMARTT client data base when required
- Deal with ‘No replies’ by following the ‘No reply’ procedure
- Deal with any changes to client meal requirements
- Report any safeguarding issues
- Type and take minutes for meetings as and when required
- Enter cheque payments received from clients onto the SMARTT system/enter in bank paying in book and ensure all the cheques are banked regularly
- To help maintain and administer the direct debit system
- Take card payments over the phone and process on to system
- Action compliments and complaints as and when required
- Update client data on the SMARTT system regularly
- Send out annual client questionnaires and assist with their uploading
- Cover delivery rounds as and when required
- To adhere to HILS’ ‘clear desk’ policy
- To participate in staff meetings and attend any training as required
- To ensure that you conduct yourself in accordance with your responsibilities under the Health and Safety at Work act 1974
- To ensure compliance with the Food Safety Act 1995 and any subsequent amendments and all other relevant Food Hygiene legislation and guidelines.

**Qualifications & Job Requirements**:
**Essential**:

- Full UK driving licence
- Ability to understand written and oral English
- Satisfactory DBS check
- The right to work in the UK

**Desirable**:

- Food hygiene certificate
- Clean driving licence
- Basic first aid
- Flexibility to provide cover as required

**Skills, Knowledge, and Experience**:
**Essential**:

- Good office experience
- Good communication skills, both written and verbal
- Good I.T. skills
- Good telephone manner

**Desirable**:

- Experienced in working with the elderly
- Good IT skills with knowledge of Word and Excel, and ability to learn a new computer system
- Totalling 5 hours per week

**Job Types**: Part-time, Permanent

Pay: £12.60 per hour

Expected hours: 5 per week

Schedule:

- Weekends only

Work Location: In person

Reference ID: STM-Hertford-3012

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