IT Support Technician

2 weeks ago

Norwich, United Kingdom Service Service Employment Agency Limited Full time

**An opportunity has arisen for a Service Desk Support Analyst to join an industry-leading and well established Norwich city centre business.**

Self-motivation and a natural flair and ability in I.T. are key requirements for this role and would be ideal for someone with 1-2 years’ experience in the industry, looking to kickstart their IT career.

This role supports the smooth running of the IT department and is the first point of contact for internal and external customers. Strong customer service attributes are key to ensure we continually improve the level of service provided as well as an abilityto communicate well at all levels and to follow through and 'make it happen’ in resolving issues.

**Duties & Responsibilities**:

- Ensure the Service Desk is manned at all times and calls answered within given SLA’s.
- Follow up all external client calls raising issues with products and ensure the client is aware their call is being dealt with and provide ongoing feedback with regard to resolution time and resolution status.
- Administering and supporting the back-up solution including offsite retention.
- Maintaining and supporting all hardware and third-party software in line with agreements.
- Be part of the support team available for any exceptional/urgent out of hours work.
- Ensure security of systems and data is always maintained.

**Personal Specifications**:

- A keen interest in I.T. and willingness to learn.
- A self-starter, keen to promote best practice and support for procedures.
- Ability to trouble-shoot using logical analytical skills.
- An eye for detail, quality and exemplary customer service.
- Good communication skills both written and oral
- Good team worker with the ability to work unsupervised
- Ability to continuously deliver high quality high volume output in an ever-changing environment
- Ability to work under pressure and to deadlines whilst maintaining quality

**Please note-this is an office-based role with a working week of Monday to Friday 9.00am to 5.30pm.

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