Medical Receptionist

**Job Title: Clinical Receptionist/Administrator**
**Location: Ashwell Medical Centre**

Are you an enthusiastic, organised, and compassionate individual looking to make a meaningful difference in a fast-paced NHS healthcare environment? Ashwell Medical Centre is seeking dedicated and professional Clinical Receptionists/Administrators to join our dynamic team.

**About Us**

Ashwell Medical Centre is an inner-city GP practice providing care to over 9,500 patients. We are proud to serve a culturally and religiously diverse community in a vibrant yet challenging area. Many of our patients face significant socioeconomic challenges, and we are committed to offering high-quality, empathetic care that makes a difference.

Our practice is a hub of activity, hosting external services such as ultrasound and physiotherapy for both our patients and those referred from other practices. This ensures a varied and rewarding work environment that is always growing and adapting to meet the needs of the community.

**The Role**

As a Clinical Receptionist, you will be the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment.

This is a busy and sometimes stressful role that requires resilience and a positive mindset. You will encounter patients and family members who may be upset, frustrated, or in distress. Recognizing that these reactions stem from health concerns and responding with empathy and professionalism is essential.

You will also contribute to the smooth operation of our practice by:

- **Welcoming Patients**: Greeting all patients and visitors warmly and professionally.
- **Appointment Management**: Scheduling and managing appointments efficiently to ensure seamless patient flow.
- **Patient Support**: Addressing queries and concerns empathetically and professionally, whether face-to-face or via phone.
- **Administrative Tasks**: Maintaining accurate patient records, liaising with clinical staff, and ensuring confidentiality in line with NHS and Ashwell policies.
- **Problem-Solving**: Managing unexpected issues with professionalism and a patient-focused approach.

**What We’re Looking For**
- **Customer Service Excellence**: A patient-first attitude with strong interpersonal skills to provide exceptional service.
- **Empathy and Professionalism**: The ability to stay calm, compassionate, and understanding, even in challenging situations.
- **Communication Skills**: Outstanding verbal and written communication skills to interact effectively with patients and healthcare professionals.
- **Organizational Abilities**: Strong multitasking skills, attention to detail, and the ability to prioritize in a busy environment.
- **Technical Proficiency**: Confidence in using Microsoft Office, electronic health records (EHR), and other relevant software. Training will be provided for NHS systems.
- **Resilience and Stress Management**: The ability to thrive under pressure in a high-demand healthcare setting.
- **Team Spirit**: A collaborative approach to working with both administrative and clinical colleagues to deliver the best care possible.
- **Confidentiality Awareness**: A strong understanding of data protection and patient privacy regulations.

**Key Skills and Attributes**
- **Multitasking and Prioritizing**: Handle multiple responsibilities simultaneously while maintaining efficiency.
- **Problem Solving**: Address challenges proactively and provide effective solutions.
- Attention to Detail: Ensure accuracy in all administrative tasks to support high-quality patient care.
- **Dependability**: Be a reliable and punctual team member who can be counted on.
- Flexibility and Adaptability: Thrive in an environment of change and growth.

**Requirements**:

- Computer skills (Microsoft Office and NHS systems training will be provided).
- A passion for helping others and providing excellent patient care.
- A commitment to patient confidentiality and adherence to NHS policies.
- Enhanced DBS clearance (to be arranged).

**Hours**

The practice operates from 08:00 to 21:30 Monday to Friday and until 17:00 on Saturdays. Fixed shifts covering both mornings and afternoons are available.

**How to Apply**

**Job Type**: Part-time

Pay: £20,020.00-£28,844.54 per year

Expected hours: 20 - 35 per week

**Benefits**:

- Bereavement leave
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person

Reference ID: AMC0125