Medical Receptionist

**Summary**:
Part time welcoming and personable receptionist required to join our small friendly professional team in our new Reading clinic. You'll be greatly supported in your role by our patient advisory and management team. This is a part-time role, 8, 16 or 24 hours a week (depending how many hours you'd like we may hire 1 or 2 receptionists).

**Company and Role Background**

Veincentre Ltd was established in 2003 as the first private UK company specifically set up to provide patients with NICE approved non-surgical treatments for varicose veins and venous insufficiency. We change patients’ enjoyment of life and it’s something we’re extremely passionate about.

Our Head Office is in Staffordshire and clinics are in key locations across the UK.

We are looking for a friendly, chatty, relaxed and confident individual to take on a combined Medical Secretary and Receptionist role.

You will be sat in our lovely waiting area and your role will include receptionist duties such as meeting and greeting patients, arranging appointments, taking payments and medical secretarial skills such as typing medical reports and, once you pick up information on all things veins you'll naturally start advising patients on their care pathway. We encourage all admin team members to observe clinics in progress, and you'll be trained in the pre and post care advice patients require. We find all admin team members play a vital role in enhancing the patient's experience both before, during and after their clinic visits.

**General Role**

You will be the first person our patients meet so we are looking for someone who is presentable, polite, friendly, personable and has excellent communication skills. Overall your role is to ensure all of our patients have the best possible experience throughout their time at the clinic.

Your main responsibilities will include:

- Welcoming patients warmly
- Scheduling appointments
- Patient invoicing and taking payments
- Typing Medical Reports
- Preparing medical notes ensuring that all relevant paperwork is ready for the consultant
- Assembling client lists ready for the following day’s operating list
- Updating patient records and dealing with confidential information
- Being able to answer/direct any queries that our patients may have
- Chatting to patients and their relatives/ friends
- Offering refreshments (tea/coffee) to patients
- Keeping the reception clean and tidy throughout the day (including washing up cups and saucers)
- Purchasing provisions e.g. milk, newspapers/magazines and flowers as required from petty cash
- Stock check
**Skills and Qualities**

You'll need:

- an excellent, naturally smiley manner
- administration and organisational skills
- good communication skills with patients and other staff members across all clinic
- accuracy and attention to detail
- the ability to stay calm under pressure
- to be friendly, enthusiastic, motivated and flexible
- to be organised and efficient
- to have natural customer service skills
**Pat**ient Service**
- Veincentre’s marketing strategy of exceeding users expectations is to be lived up to
- A high standard of service, professionalism and behaviour is maintained at all times.
- Veincentre’s core values of Honesty, Safety, Effectiveness, Efficiency, Respect and Value for money are to be kept.
**Rates and Hours**
- Competitive hourly rate of pay between £10 and £14 per hour depending on experience.
- Part time
- Private pension scheme available
**How to Apply**

If this part time post is of interest to you, please don’t hesitate to get in touch.

We look forward to hearing from you.

**No Agencies Please**

**Job Type**: Part-time

**Salary**: £10.00-£14.00 per hour

Schedule:

- Day shift
Application question(s):

- What appeals to you about this role?
- Are you aware this is a part time role? How many hours would you ideally like?