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Set Ups and Support Advisor

2 weeks ago

Banbury, United Kingdom S4labour Ltd Full time

**Setups and Support Advisor**

**Job purpose**
To providing administrative and product support to facilitate the set ups and onboarding of clients to S4 products.

**Role description**:

- Support the successful completion of multiple concurrent product implementation projects
- Liaise with clients and other stakeholders to gather and migrate required data and documentation to ensure an effective, efficient and timely implementation of S4labour products
- Accurately set up clients within S4labour products in line with implementation project timescales
- Train new client users in S4 products to an agreed training plan (webinar/phone call)
- Collate and analyse data reports (product and helpdesk) for reporting plus data accuracy and integrity

**Beneficial qualifications, experience, skills, key competencies and personal qualities**:

- Confident self-starter with a can-do attitude, proactive in approach
- Great interpersonal and communication skills to build and maintain strong professional relationships
- Good telephone and webinar skills
- Excellent organisational, planning and prioritisation skills, able to work to multiple deadlines
- Hardworking and resourceful with good problem-solving abilities
- Friendly, helpful team-player with a desire to deliver excellent customer service
- Happy working autonomously, as well as in collaboration with a wider team
- An excellent command of English, both written and verbal
- Strong numeracy and IT skills (e.g. MS Office especially Excel, GSuite, Zendesk, Paycircle)
- Happy working in a varied role in a fast-paced environment
- High attention to detail and resolution follow through
- Ability to thrive under pressure
- Ideally full clean driving licence
- Experience in the pub/restaurant/hospitality sector would prove useful but is not essential
- Knowledge and experience of HR/Payroll regulatory requirements and compliance would be advantageous

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay

Schedule:

- Monday to Friday