Receptionist

**Job Description & Person Specification**

**Position**:
Receptionist

**Division**:
Northampton Out of Hours

**Location**:
DHU Office Bases, Northampton

**Purpose of the Role**

This post provides a wide range of medical reception and clerical work support. The role requires a good working knowledge of Primary care & Urgent Care, including a computerised clinical system (e.g. SystmOne).

**Key Areas of Responsibility & Accountability**
- To open all doors, start the computers, set up clinical rooms and ensure that the reception is ready to receive patients from required opening hours, as required, reporting any issues to the Operational Management team.
- To lock all doors and cabinets, close all windows and close down the computers removing unused scripts from printers at the end of the day. Ensure that all patients have left the premises.
- To ensure that all items of medical equipment signed out have been signed back in and returned to secure storage.
- To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner.
- To observe patients waiting for consultations and inform clinicians if a patients symptoms worsen.
- To monitor disposition times in the various queues and ask clinicians to prioritise specific patients if they are getting near to breaching the specified time frames.
- To support the Dispatch Controller to use resources to meet the demands of the countywide service.
- To receive and record incoming calls accurately, transferring information as appropriate to DC’s, GP’s, ANP’s and other staff.
- To receive and record arrival at home visits, following the protocol for this.
- To receive patients, dealing with their enquiries and explaining waiting times.
- To make appointments and deal efficiently with appointment booking.
- To undertake all aspects of data entry.
- To ensure the reception area and back office is kept tidy and ready for use by incoming colleagues and that information about any unresolved, outstanding or urgent matters is passed on.
- To maintain the waiting area in a neat and tidy condition.
- All other duties as deemed necessary by line manager.

**General**
- To provide a positive image of the organisation.
- To maintain his/her own professional competence in accordance with professional requirements, detailed in an annual Personal Development Plan that demonstrates a continued commitment to training and development.
- To have an awareness of the relevant Child Protection & Safeguarding Children & Vulnerable Adults Policies and guidance and act in accordance with their direction.
- To immediately bring to the attention of the Manager any issue or incident, clinical or otherwise, that would attract censure or praise, or might bring DHU to the attention of the SHA, CCG, PBC or LMC or into the public view.
- To adhere to all DHU Health Care CIC Policies and Procedures as necessary.
- To comply with the Health & Safety at Work Act 1974, etc. Take responsibility for his/her own safety and that of other persons who may be affected by his/her own acts or omissions.
- To work within the Clinical Governance Framework incorporating Risk Management and all other quality initiatives.
- To maintain confidentiality of information relating to patients, clients, staff and other users of the services.
- To undertake any other duties commensurate with the role, within the bounds of his/her own competence.

**Health & Safety**

The post holder is required to take responsibility for their own personal safety and that of other persons who may be affected by his/her acts or omissions at work. The post holder is required to comply with DHU Health Care CIC’s Health & Safety Policy and Procedures.

**Confidentiality**

The post holder must act at all times in a professional manner, having regard to the confidentiality of clinical and other information they have access during their work in the department. The post holder has a responsibility to comply with the Data Protection Act and other legal requirements.

**Communications and Working Relationships**
**Staff within DHU NOOH**:

- Head of Clinical Services
- Operation Manager
- Service Delivery Manager
- Reception Team
- Management and staff across the organization

As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements.

Any other reasonable duties as required from time to time. Person Specification

**Qualifications**
- Good, broad range of general education to GCSE level (or equivalent) - E

**Experience**
- Previous Experience in reception work - E

**Skills and Knowledge**
- Good level of understanding of primary Care and clerical services within general Practice - E
- Awareness of Clinical Governance & Quality Assurance initiatives - E
- Previous experience in reception work - E
- Report writing and data analysis skills - E
- Leadership skills - E
- IT literate - skills to include Wor