Visitor Service Supervisor

Job Introduction
**We are Forestry England.**

**We live and breathe forests.**

**Job title - Visitor Service Supervisor**

**Salary
- £29,171**

**Contract type - Permanent**

**Hours - 37**

Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.

Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber**.**

**What you’ll do**

The Visitor Services Supervisor will oversee the visitor services team, consisting of up to four staff members working within the Visitor Centre at Dalby Forest. You will actively promote our Forestry England Membership, develop recreational opportunities, enhance volunteer involvement, and answer enquiries across multiple platforms. Together with the Visitor Experience Manager you will contribute to the overall enrichment of the visitor journey, supporting income generation whilst driving efficiencies across the site.

**Where you’ll work**

Yorkshire District covers an area from Teesside to Spurn Head, stretching over the North York Moors National Park, and the Leeds metropolitan are to the Yorkshire Dales National Park. The district is responsible for the sustainable management of a 21,000-hectare estate, including some of England most expansive and ecologically important woodland parcels. These forests are of distinct natural importance, and are also steeped in history and culture, surrounding the homes of a diverse population. They attract over 400,000 visits per year, including at the Dalby Forest Visitor Centre. It is our job to manage these woodlands so that they produce a range of public benefits and ensure that they continue to thrive for many generations to come. We do this by managing spaces for wildlife and people, alongside sustainable timber production and carbon capture. We want to do our part to ensure a prosperous and sustainable future for Yorkshire Forest District and the more than 3.5 million people who call the area home.

**Benefits**

Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.
- 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
- STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
- free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
- a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

Read more about the benefits on the Forestry England website.

**How to apply**

The Behaviours being assessed at interview are
- Working together
- Making effective decisions
- Managing a quality service
- Delivering at pace

**Nationality requirements**

Read more about nationality requirements here.

**Working for the Civil Service**

Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.