Repairs Specialist

Region : Greater Manchester

Our client is looking for a Repairs Specialist (1 post) to join their Property Services team in the Greater Manchester region.

About the role

This role is a home based role, where there is no daily requirement to attend an office with the flexibility to attend as required.

Reporting to the Repairs Manager, you will work collaboratively with contractors and colleagues to ensure their repairs service is delivered to their customers, their properties are well maintained and to contribute to the delivery of neighbourhood planobjectives.

The post holder will respond to customer enquiries relating to their home, which require a face to face visit. You will deal directly with customers who experience problems with contractor performance, taking personal responsibility for ensuring satisfactoryresolution. You are also required to provide advice and assistance to customers and help maintain their homes.

You will carry out property defect and repair inspections; providing the appropriate diagnosis, whilst issuing orders to contractors including prioritising, cost-coding and estimating. You will ensure all work is to a high standard, monitoring and controllingthe supervision of work in progress as well as adopting a project management approach to the management of properties requiring major works. You will monitor spend against budgets, reporting any important disparities and take action to remain within budget.You will ensure colleagues, contractors and customers comply with health and safety, equal opportunity and other statutory guidelines.

What are they looking for?

To be successful, it is essential you have knowledge and awareness of related housing regulations / law. You will also have significant experience of developing partnership working with support agencies, local authorities and community groups. You will alsohold a recognised HNC/D Building related qualification.

What you can expect from them

They offer a competitive salary, a generous annual leave entitlement of 31 days plus bank holidays and a pension scheme with employer matched contributions of up to 10%. Your wellbeing matters to them, and they offer a health cash plan where you can claimback money for health care, access to a GP service and an employee assistance programme, along with access to discounts for you and your family to enjoy outside of work.

They are passionate about their people, enabling their development, with learning opportunities to progress both personally and professionally. This includes access to volunteer in their local communities or learn a new skill outside of work.

They have created a flexible working environment, with their WorkSpace, which is their approach that focuses on work being the thing that they do that makes a difference to their customers, not the place they go. You will be provided with all the ICT workingequipment to enable you to undertake your role.

About them

They are one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

They believe that everyone deserves a place to call their own, which is why they’re committed to building 500 new homes each year. They do more than just provide a roof over their customers’ heads, they’re here to make a real difference.

In addition to creating positive spaces for their customers they continuously strive to create a positive and progressive workspace to enable their colleagues to achieve their full potential.

Please note that they reserve the right to close the vacancy early prior to the closing date.