Content Designer X 2 Inside Ir35

2 weeks ago

London, United Kingdom Public Sector Resourcing Full time

Start Date: ASAP

Term: 6 months

Contracting Authority: DWP UC (Department for Work and Pensions, Universal Credit)

Location: Hybrid, 2 days London, 3 days Remote

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**Content Designer | Inside IR35**

Working in a multi-disciplinary team to design user-centred content for Universal Credit (UC) claimants and staff. Building domain knowledge around that team’s ‘theme’. Collaborating with user researchers, interaction designers and other disciplines and stakeholders to identify the best ways to meet user needs within departmental and technical constraints. Working with content design colleagues to identify and implement improvements to existing content, working practices and processes. Supporting content colleagues by providing constructive feedback on their work. Helping non-content colleagues to understand the value of user-centred content design (as opposed to copy editing). Advocating for an evidence-based approach to content design decisions. Contributing to the creation and maintenance of content design guidance. Attending regular and ad hoc meetings with theme teams and the content team.

**Your Responsibilities**:
You will be at ease working in an agile environment with rapidly changing deadlines, workloads and goals, and will:

- work with user researchers and other colleagues to identify and understand user needs, including attending user research sessions
- work with business analysts and other colleagues to understand departmental aims, policy intent and technical constraints
- create content to meet user needs within those constraints - mostly in the UC online service, but also in other channels, such as our wiki pages
- work on needs analysis to identify content gaps and overlaps
- monitor the performance of content to understand user behaviour and feedback
- identify ways to improve the content and the tools and processes we use to design and create it- Please be aware that this role can only be worked within the UK and not Overseas._

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