2nd Line Service Desk Contract

3 days ago


Luton, United Kingdom Ashdown Group Full time

A Microsoft Gold partner near Luton in Bedfordshire is looking for some contract cover in their 2nd line team for a period of 3 months with possible extensions.Offering hybrid working and great working environment.

This role is offered as office based but with some hybrid working too which is arranged on a monthly basis with your line manager (perhaps 1-2 days per week)IT is a 40 hour working week with shiftsbetween 7am-7pm Monday - Friday.On rare occaision youmay need to attend customer site and travel expenses will be reimbursed for this.Ideally you will have your own transport sue to the location of the office..

You should have:

- Confidence with carrying out r emote administration of workstations, servers, routers, network switches and working to strict SLA's, ensuring that call logs are up to date and accurate.
- A strong customer centric approach to your work as well as knowledge of supporting: Windows 7 and Windows 10 Desktop, Active Directory, EPOS, handheld, MS Surface Pro, Exchange\Office 365, WAN\LAN network troubleshooting, basic Windows Server 2008 R2 -2012 and Managed Build support.
- Ideally you will have MSP / IT Services / Consultancyexperience

Day to day you will be supporting an agreed client or clients:

- Providing remote support
- Acting as an escalation point for the 1st line service desk, as well as helping create knowledge based articles for the first line team to help improve technical awareness.
- Spending time researching and resolving the more complex and or time-consuming issues, but also being able to recognise when an incident you are working on requires further escalation and collaborate and liaise accordingly.
- Always seeking to keep the customer updated on progress against support calls.
- Providing onsite support if required

Daily rate is £180 - £210p/d.Initial contract term is 3 months with likely extensions



  • Luton, United Kingdom Xact Placements Full time

    1st / 2nd Line IT Support Engineer (Internal Systems) About the Role We are looking for a proactive and service‑driven 1st / 2nd Line IT Support Engineer to join our internal IT team within a fast‑paced MSP environment. Unlike a traditional MSP support role, this position focuses exclusively on supporting our own internal staff, systems, applications,...


  • Luton, United Kingdom Butler Ross Limited Full time

    Job DescriptionA Fantastic Opportunity for a Senior Commercial Manager / Contracts Manager to join an arm's-length Public Sector Body. The Senior Commercial Contracts Manager will be responsible for managing the real time interface and relationship with a supplier for a recently insourced contract in line with government policy and best practice to deliver...


  • Luton LU EX, United Kingdom Emeria Full time £45,000 - £65,000 per year

    Job AdvertJob Role: IT Service Desk Team LeaderLocation: LondonJob Sector: IT OperationsHours: 35 hours per week Monday to FridayThe RoleWe are seeking an experienced IT Service Desk Team Leader to oversee the day-to-day running of our IT Service Desk. This role involves building, leading, and developing the Service Desk team, ensuring excellent service...

  • Third Line Engineer

    1 week ago


    Luton, Bedfordshire, United Kingdom Maxwell Bond Full time

    Third Line Engineer Salary: Up to £60,000 Location: London - Onsite Maxwell Bond have partnered with a leading MSP who are on the lookout for a Third Line Engineer to join the team on a permanent basis. As Third Line Engineer, you'll be the go-to person for handling complex technical incidents and architecting solutions whilst supporting junior engineers in...


  • Luton, United Kingdom London Luton Airport Full time

    A major UK airport is offering an exciting opportunity for an IT apprenticeship as part of their apprenticeship program. As an apprentice, you will serve on the IT Service Desk, addressing IT issues and maintaining excellent service for colleagues and partners. You will gain hands-on experience while studying towards a Level 3 Information Communication...

  • IT Support Engineer

    2 weeks ago


    Luton, United Kingdom Concept Resourcing Full time

    IT Support Engineer / Deskside Support / 2nd line / End User Computing / Desktop / Microsoft 365 / Office365 / Hardware / Software / EUC Engineer Title - IT Support Engineer Salary - £25,00 - £30,000 Location - Luton Shifts - Monday - Friday, 9am-5:30pm Concept Resourcing are working with a market leading IT Managed Service Provider, recruiting an IT...

  • IT Contracts

    1 day ago


    Luton, United Kingdom London Luton Airport Full time

    A leading UK airport is looking for an IT Services Administrator to provide administrative support to the IT Department, focusing on supplier management and IT services income. This role involves monitoring contracts, managing procurement activities, and coordinating training courses. The ideal candidate will have strong attention to detail and communication...


  • Luton, United Kingdom Morson Edge Full time

    Morson are recuriting for a Line Maintenance Mechanic to work at RAF Brize Norton with our prestigious client in support of a fleet of A400M. Job Description Summary Location Brize Norton, Oxfordshire This role will require you to work on a 5x5x4 shift pattern £27.00 per hour Umbrella / £20.18 per hour PAYE Contract until December 2026 SECURITY CLEARANCE:...

  • Lead Casino Cash Desk

    2 weeks ago


    Luton, United Kingdom Grosvenor Casinos Limited Full time

    A leading casino operator in the UK is seeking a Head Cashier for their Luton location. The successful candidate will lead the cash desk efficiently while ensuring exemplary customer service. Essential qualifications include previous casino experience, accuracy in transactions, and effective communication skills. The role requires flexibility for night...


  • Luton, United Kingdom Experis LTD Full time

    Workday, 2nd, 3rd Line Support, Hybrid working You will provide 3rd line systems support for assigned systems. Coordinate support activity across the team to ensure satisfactory resolution of issues assigned to the team. Translate complex business interactions into rigorous technical analysis and technicalsystem solutions by working with systems vendors,...