HR Zendesk System Administrator Apprentice

**Details**:
**Reference number**:

- 266258**Salary**:

- £25,900**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- DFE - Operations and Infrastructure Group - Human Resource Systems**Type of role**:

- Administration / Corporate Support
- Human Resources
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Darlington, North East England, DL1 5QE : Manchester, North West England, M1 2WD : Sheffield, Yorkshire and the Humber, S1 2FJAbout the job

**Job summary**:
At DfE, we are proud of the commitment we make to diversity and inclusion and of the progress we have made. We have active & vibrant staff networks, special leave policies and workplace adjustments put in place for those who need them. We are continuing to build a diverse DfE, in an inclusive environment which nurtures and realises potential in all, at all levels. Equality and Diversity - Department for Education

The successful applicant will be joining at an exciting time as the DfE HR Zendesk system is scheduled to undergo extensive upgrades with the latest technology and is aiming to be the very best solution offered within the Civil Service.
- Do you enjoy problem solving and working with systems and data?
- Are you able to identify and engage with key stakeholders, arranging and participating in workshops and meeting to elicit and gather requirements.
- Can you learn quickly and adapt to changing day-to-day requirements?

You will be joining a small team delivering an evolving HR technology platform used by over 8000 DfE managers and staff. Working within our HR systems team you will be responsible for developing and maintaining the departments HR Zendesk instance alongside extending system knowledge & information management capabilities.

**Job description**:
As a HR Zendesk Systems Administrator your responsibilities will include:

- Working closely with the HR Zendesk Product Owner and colleagues across the DfE to ensure the system is delivering what our users need.
- Maintaining and updating workflows within the HR Zendesk system.
- Working with HR stakeholders to examine and evaluate their HR Zendesk requirements and identifying solution options and recommendations.
- Supporting, analysing, troubleshooting and resolving Zendesk issues.
- Implementing changes within the system using change management processes.
- Maintaining the security for the system including all statutory and legal requirements.
- Assisting in the creation of bespoke data analysis and reporting tools.
- Finding new ways to develop and improve the system and ways to improve your own skill set utilising the extensive L&D offer the DfE provides.

**Person specification**:
**Essential Criteria**

We are looking for someone to be/have:

- ** Systematic in their thinking **with an ability to see the big picture and wider implications of decisions. A track record of being able to analyse and understand information to inform decisions and implement changes.
- ** Process and detail driven** you ensure everything is accurate and error free whilst operating within system standards.
- ** A good communicator **both verbally and in writing with an ability to simplify system complexities and adapt communication based on the audience.
- ** Excellent organisation and prioritisation skills **you can balance planned and reactive work to assure both personal and team objectives are delivered.
- ** Self-motivated **to learn new information to develop yourself and work processes.

**Desirable Criteria**
- Experience of system administration.
- Experience of working in a HR environment.

Desirable criteria will only be assessed in the event of a tie break situation to make an informed decision.

**Apprenticeship Eligibility Statement**
- You must have lived in the UK for 3 years prior to apprenticeship start date and not be undertaking another apprenticeship at the same time.
- You must not already have a substantial amount of the skills and knowledge that is covered in the contents of the apprenticeship standard.
- You must not have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills, and Behaviours) of the apprenticeship standard.
- You already have all the skills and knowledge that is covered in the contents of the apprenticeship standard.
- You have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills, and Behaviours) of the apprenticeship standard.
- You have a degree (or equivalent) in Business Analyst or similar.
- Part of this apprenticeship is to complete a level 2 English and maths functional skills qualification. If you have already achieved GCSEs in English and maths at Level 4 (grade C) or equivalent or a higher grade, you will not need to co