Customer Service Administrator
1 week ago
**About The Role**:
At our core, we believe everyone deserves the opportunity to live a fulfilling and independent life. As a Customer Service Administrator, known as a Fundraising Executive at Guide Dogs, you’ll be a vital part of that mission — helping to deliver exceptional supporter experiences that fund our life-changing work.
We’re looking for someone who thrives in a fast-paced environment—confident in managing their own workload, juggling multiple priorities, and communicating clearly with both supporters and colleagues. As a Fundraising Executive, you’ll play a key role in delivering exceptional supporter experience while working to agreed service levels and ensuring no detail is missed.
If you're ready to combine administrative skill with genuine purpose, to ensure that every supporter feels valued and heard, we’d love to hear from you.
No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them - and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.
This role will be based on site at our Reading office, working closely with the Supporter Experience team. You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday.
**About Us**:
**How to apply**
If you want to know more about the teams who work at Guide Dogs, you can find it on our **Careers Page**
**Our Commitment to Diversity and Inclusion**
If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.
Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.
**Safeguarding**
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
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