Station Team Leader
2 weeks ago
Join Northern as a Station Team Leader at Manchester Victoria - Our Flagship Station
Our Station Manager is on the lookout for a self-motivated & driven individual to step into the exciting role of Station Team Leader.
This role is crucial to the smooth running of operations at Manchester Victoria, with a strong focus on delivering the train plan and ensuring everything runs on time ️.
As Team Leader, you’ll lead a team of dispatchers to ensure the safe and timely departure of Northern and other operator services — all while delivering top-notch customer service.
You’ll work closely with: Network Rail station teams Other TOCs Northern Control The Signallerall while maintaining teamwork and safety at the heart ❤️ of what you do.
️ **Your Responsibilities Will Include**:
Leading and managing the team of dispatchers
Liaising with colleagues, Control, signallers & announcers
Investigating delays & attributing causes ️
Assessing dispatch competencies
Handling customer complaints when needed ️
Coordinating the team during disruption or emergencies
**About You**:
Have a passion for leading teams
Be confident, pro-active & assertive
Be performance-focused & professional
️ Thrive under pressure, especially during disruptions
Be a strong communicator at all levels
Be committed to safety and have station knowledge
Be tech-savvy and familiar with Northern’s apps & systems
**This is a safety-critical role.**
**Pay & Perks**
**Base Salary: £34,500
Potential Earnings: Up to £45,000 with additional allowances and overtime
About Northern:
We’re on a journey of transformation
and need forward-thinking and motivated individuals to help us shape the future of rail travel in the North.
If you're someone with big ideas, passion, and commitment — then you're in the right place.
Here, your work is valued, and growth and development are always encouraged.
We connect the North - linking people to work, education, and leisure ️ every single day.
**Perks & Benefits**:
Free travel on Northern for you & your family*
75% off other train companies' services*
️ Generous holiday allowance
Enhanced maternity & paternity benefits
Full uniform provided
24/7 Employee Assistance Programme
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