Associate Director

**About IT Services**

IT Services at The University of Manchester is a diverse, fast-moving department that provides the technology that helps the University further its world-leading reputation. We’re currently looking to recruit a new Network Architect to join us on our journey. Find out more about our organisation and values:

- IT Services: About us
- ITS Practice Charter

**The Team**

The division of IT Service Management is responsible for the services provided by the Directorate of IT and is accountable for a comprehensive approach across all areas of the University and its international centres. The division is comprised of five departments (Asset Management; Desktop Support; Service Assurance; Service Delivery and Improvement; and Service Desk) and oversight of strategic managed services contacts. The division consists of approximately 110 staff.

**The Role**

The Associate Director - IT Service Management is an executive role within the Directorate of IT Services, serving the entire University and its international centres. The Associate Director - IT Service Management will provide a clear vision and direction for the division of IT Service Management. The post manages a set of departments overseeing IT Service Management in our IT estate, ensuring we have the right services, people and skills in place to meet the needs of the University. The role also develops an IT Service Management vision and strategy that is aligned to the University’s priorities and enables and facilitates the organisation’s objectives while ensuring senior stakeholder buy-in and mandate.

**The Person**

You’ll have extensive experience of leading and managing a large and complex IT Service Management function. You will be a professional who is values-led; blends authentic, emotionally intelligent leadership with technical expertise; and has a proven ability to deliver the services and strategy required to enable the University to achieve its ambitions. In such a multi-layered, multi-faceted and multi-stakeholder setting, you will need to possess sound judgement, insight and ability to influence strategic direction.

You’ll also have:

- Demonstrable experience of creating new capabilities and maturing organisations.
- Experience of supplier management, from supplier selection through procurement to development and ongoing operation.
- A proven track record in directing and managing innovative change and continuous improvement ensuring excellent organisational performance and outcomes across a complex portfolio of responsibilities.
- Knowledgeable about developing and implementing a sustainability strategy for IT, helping to ensure the organisation can meet its carbon and environmental targets.

What can you expect in return
Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:

- Generous annual leave allowance, including Christmas/New Year closure and Bank Holidays
- Pension scheme membership to provide benefits for you and your family
- Well-being programme with counselling, fitness and leading sports facilities
- Learning and development opportunities
- Season ticket loans for public transport
- Cycle to Work Scheme
- Workplace nursery scheme
- Staff recognition schemes
- Staff discounts on a range of products and services including travel and high street savings.

In fact, there are so many benefits available you can see more of them by clicking here.

Find out more about our organisation and values:

- IT Services: About us and ITS Practice Charter

As an equal-opportunity employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working - you can find out more here

Blended working arrangements may be considered.

Please contact our IT Resource Management Team

General enquiries:
Technical support:
**Please see the link below for the Further Particulars document which contains the person specification criteria.