Credit Control Apprentice

**Description**: Here at AXA, we encourage you to push your boundaries, and there's no need to choose between education and practical skills because our Apprenticeship gives you both. AXA Insurance will provide you with a platform to showcase your skills and develop with a Global leader. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, or through corporate partners, our market-leading products are trusted by millions. Over this 20-month apprenticeship you will be working towards the Level 3 Advanced Credit Control/Specialist Collections Apprenticeship, which includes the externally accredited CICM Level 3 Diploma. We’ll fund your apprenticeship so your hard-earned qualification will not only be debt-free, but we’ll pay you at the same time. A permanent role will be available following successful completion of the apprenticeship. **What do our people say?** Here’s what Jan, who joined AXA on the Apprenticeship scheme in July 2021, says about the role: \"In my time since joining AXA, I have improved my knowledge and confidence in my own credit control skills that I now feel confident that I can deliver on my objectives despite having no previous credit control experience. I feel like AXA have provided me with a strong support system to help me learn new skills and allowed me to build strong relationships with my colleagues. At AXA I always feel like a valued member of the team and everyone’s opinion is valued. I enjoy the role at AXA as you are always given new opportunities to develop new skills and you can see the impact our team has at AXA.\" Working Hours & Shift Pattern: Full time, 35 hours per week, Monday to Friday. Due to the nature of your learning pathway, we’re unable to fulfil part-time or flexible work patterns. This apprenticeship is all about maximizing your potential. You’ll be one of a small group of fellow apprentices, working with finance professionals providing you with every opportunity to thrive. If you put in the hard work, you’ll find plenty of opportunities to further your career with AXA, as earlier apprentices on the scheme have all done. This will include the chance to study for more advanced qualifications. **What you’ll be doing**: - Delivery of credit control services. - Meet defined customer service standards and achieve agreed quality and performance targets. - Investigate broker and customer queries on account items, receipts & payments and policy information, pursuing timely resolution with relevant internal teams. - Build and maintain relationships with key people, both internally and externally **Qualifications**: - English and Maths GCSE grade A-C/ level 4-9 or equivalent - Well-developed interpersonal and communication skills - Excellent written and oral communication skills - Experience of working in a fast moving and challenging environment - Experience of working with Microsoft Office To be eligible you must reside or spend 50% of your working time in England, and been a resident in the UK, the British Overseas Territories, or Crown Dependencies (Channel Islands and Isle of Man) for at least the previous three years before the start of the apprenticeship. **What we offer**: One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Accredited apprenticeship qualification Competitive annual salary of £18,000 Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 3 days leave AXA employee discounts Gym benefits **About AXA**: With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big. But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career. You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on. Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference. Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance bu