Therapy Assistant and Single Point of Access Care Navigator

Communicate information to patients and carers regarding their health needs and associated treatment plans as well as provide education through programmes such as FAB (Fatigue, Anxiety and Breathlessness). Make basic judgements on a patients response to prescribed treatment, and report findings to a qualified practitioner. Plan and prioritise own visits in accordance with therapy guidelines and the prioritisation tools used by the team to delegated patients and ensure these are documented on SystmOne. Ensure that SystmOne inputting is completed daily.
Effectively recognise and manage challenging behaviours in patients, carers and or relatives. Effectively use all forms/methods of communication and be aware of and manage barriers to communication. Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, adjust explanations to gain understanding, consent and concordance. Establish and maintain therapeutic relationships with patients and carers, incorporating motivation, encouragement and confidence building to enable patients to engage in their treatment/care and management plan.
Make all necessary reasonable adjustments to enable all service users to achieve desired clinical outcomes and communicate these to facilitate on-going care Provide information as required to the team, patient, carer and or relatives Liaise with the wider BHH Multi-disciplinary Team (MDT) and communicate with external health and social care teams as required to ensure identified needs are met and care is co-ordinated appropriately. Report and take appropriate action regarding any change in patient condition or circumstance, and communicate verbal and written information to all relevant team members Actively contribute to protecting people at risk by assessing and monitoring the care environment and individuals and by following and acting on and within Safeguarding policies and procedures. Respect the dignity of individuals, obtaining consent and involving them, their carers and or families and relatives in shared discussion making. Provide an administrative role for the patient groups.
**As a Care Navigator you will**: Be the first point of contact for new referrals including triaging to establish patient concerns, help with non-clinical questions and signpost to other services where necessary Co-ordinate and book appointments for further, more detailed assessment with Hub practitioners. Utilise SystmONE to record new referrals, assist the clinical team with patient appointments and updates Work closely with the clinical teams to ensure the right support for patients and their families/carers Communicate effectively with patients, health professionals, volunteers and service providers to ensure that all support/treatment is provided in a timely manner Support sessional workers with administration of caseloads Create purchase orders for sessional workers and other ad hoc requests Check on progress and ensure evidence of outcomes in own service Assist with general administrative workload as well as data collection for Hospice services. Create and provide regular clinical reports using a clinical database Provide information and support for patients whose end of life journey could take many different pathways and may include a wide variety of conditions Co-ordinate and monitor patient referrals, initial appointments and triage waiting lists and ensure steps are in place to minimise waiting times and ensure services are provided in a timely manner Work with specialist teams to support the co-ordination and management of patients at key points in their treatment Work closely with the organisations voluntary services manager to co-ordinate volunteer support for patients and carers Provide reports as requested by the Senior Management Team Work closely with the clinical and non-clinical teams maximise consistent delivery of service Check availability of supplies and order as appropriate Communicate and develop working relationships with external service providers to facilitate the timely treatment of all patients Proactively support the Hub team to enable patients and carers to progress through the appropriate care, and any concerns related to waiting times and treatment schedules are communicated to the relevant service in a timely manner. Provide the fundraising team with statistical reports and information when required for case studies and income generation schemes.
Expertise Ensure an on-going focus on improving wellbeing through linking with service providers and understand healthy lifestyle services and support available Maintain effective and efficient administrative procedures producing appropriate and accurate records in line with the Hospices policies Contribute to the achievement of service outcomes against service KPIs and own individual performance measures. Be able to maintain a calmness, particularly when in contact with distressed people or de