Camhs Single Point of Access

In this role as a Single Point of Access (SPA) Referrals Assistant, you will be required to support the receipt of all service referrals both electronically and via telephone, in addition to the processing of these referrals through a number of complex patient care pathways. You will work closely with clinical and senior management team to ensure that the service provided, is patient focused and responsive. **The post holder will be required to**: - To provide efficient, effective, and high standards of service that meets the needs of the mental health CAMHS single point of - To effectively manage referrals and communications requiring triage and further intervention. - In conjunction with both the existing Community CAMHS (First Steps and CAMHS Disability) services develop a customer service focus within the CAMHS SPA promoting engagement and facilitating the promotion and easy use of SPA by all referring agencies and stakeholders (e.g., GPs, schools, families, and any other children’s services). - Work in partnership with clients and colleagues, maintaining respect for differing opinions and discussing all appropriate options for ways of working together Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond. We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC). Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home. Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times. We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly. Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits. Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list. In this role as a Single Point of Access (SPA) Referrals Assistant, you will be required to support the receipt of all service referrals both electronically and via telephone, in addition to the processing of these referrals through a number of complex patient care pathways. You will work closely with clinical and senior management team to ensure that the service provided, is patient focused and responsive. The post holder will be responsible for ensuring that the services they support are experienced by patients, service users, the public, and colleagues; as caring, patient focused efficient and effective through developing, coordinating and overseeing the provision of first class, administration support. This is achieved by ensuring that our administration systems work to fully support the patient or service user journey and by providing admin support to managers and clinicians. Our administrators are expected to be kind and responsive, professional, and informative and to contribute to the quality of our services by demonstrating the behaviours detailed in the Trust Values. **The post holder will be required to**: - To provide efficient, effective, and high standards of service that meets the needs of the mental health CAMHS single point of - To effectively manage referrals and communications requiring triage and further intervention. - In conjunction with both the existing Community CAMHS (First Steps and CAMHS Disability) services develop a customer service focus within the CAMHS SPA promoting engagement and facilitating the promotion and easy use of SPA by all referring agencies and stakeholders (e.g., GPs, schools, families, and any other children’s services). - Work in partnership with clients and colleagues, maintaining respect for differing opinions and discussing all appropriate options for ways of working togethe Key Responsibilities - To help service users and members of the public, stakeholders and contractors access our services and find the right place/information. Making people feel welcome and providing information on the location/services, directing people to the right place, giving them the help and guidance, they need - Provides administration support of systems on behalf of senior clinical staff by overseeing, inputting, and processing data entry on systems - Where appropriate, to provide secretarial support to designated operational lead/senior clinicians including preparing meeting agendas, taking formal minutes at meetings, diary managemen - Contribute to the positive way in which our patients