Care Coordinator

The Care Coordinator will be part of the Primary Care Network (PCN) Administration Team responsible for supporting the care of patients. registered with practices within the Hyndburn Rural PCN. This may involve coordinating the work of healthcare professionals and non-clinical staff including volunteers involved in the care of patients registered at GP practices within the wider PCN population. The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions.
Actively work toward developing and maintaining effective working relationships both within and outside the PCN or group of PCNs. Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to Patients GP, Nurses, other practice staff, other healthcare professionals and commissioning organisations. Acting as a point of contact when required for people who wish to contact the PCN. Communicate effectively with service users and their families / carers, and other staff both internal and external and members of the public.
Responds positively, in a courteous and professional manner when dealing with routine and non-routine enquiries which may be complex and involve problems in communication / understanding. This includes general non-clinical advice and information to patients and carers. Acts with discretion at all times to take and record accurate messages. Communicates complex and highly sensitive information which may relate to staff, patients and relatives or commercial undertakings, within and outside the organisation, with the ability to persuade, negotiate and influence others.
To help maintain excellent communication, liaison and working arrangement with Trust Directorates, Trusts, NHS England, East Lancashire Clinical Commissioning Group, Social Services, Voluntary Sector Organisations, Care Homes and other agencies. Develop excellent working relationships with the all partners, wider service networks including the voluntary sector, GP practices, adult social care, hospitals, community pharmacists and other key PCN stakeholders. Meet regularly with the clinical & management leads of the Direct Enhanced Services. Manage and prioritise workload on a daily basis and deal with the competing demands of PCN Admin work.
**Key Working Relationships Internal**: Clinical Lead & Management Lead for the Direct Enhanced Services (DES - EHCH) GPs and General practice teams within the PCN PCN Clinical Director PCN Admin Team Lead DES: Clinical Pharmacists, Pharmacy Technicians, Social Prescribing Link Workers, Dieticians, Occupational Therapists, Health & Wellbeing Coaches, District Nurses, Adult Social Care, Community Paramedics and other ELHT and LSCFT Medical Teams as appropriate, plus other key stakeholders. PCN Hyndburn Rural Care Home & Housebound ANP Team Key Working Relationships External: GPs and GP Practice Managers from neighbouring PCNs Service providers Social care Voluntary services Patients / service users Carers / relatives Care Home staff Planning and Organisation Manages and prioritises all incoming and outgoing correspondence, initiating responses where appropriate. Manages the diaries of key members of the team when required including maintaining and co-ordinating appointments, organising meetings (including video conferences via Microsoft Teams) and using initiative to make necessary revisions, liaising with all relevant parties in an efficient and effective way. Prepares agendas, collating and circulating papers for meetings, ensuring that all papers are submitted in time and that they comply with the required house style standards.
Selects, retrieves and collates papers and information in a timely manner, for meetings and in response to enquiries. Attends meetings, taking and transcribing formal minutes and action notes. Manages the organisation of events or meetings which involves sending invites, arranging speakers / lecturers and booking venues. Organises and prioritises workload and works flexibly in response to competing demands.
Support the Hyndburn Rural Care Home & Housebound ANP Service with running patient searches when appropriate. Analytics Considers a variety of issues and proposes solutions when dealing with complex enquires by taking appropriate action as necessary or liaising with others/redirecting queries as appropriate. Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care. Support the process of allowing patients to utilise decision aids in preparation for a shared decision making conversation.
Evaluates team diaries and makes decisions to maintain and coordinate appointments. Undertakes any project work as required, including obtaining information from the internet, analysing, collating and reporting of data in order to produce reports, spreadsheets and presentations utilising relevant IT systems. Ensures the Information Te