Senior IT Service Desk Engineer

2 weeks ago

Dereham, United Kingdom Post My Job Ltd Full time

**Salary**

£30,000 - £38,000 a year

**Job type**

Full-time - Permanent

**Full Job Description**

Are you friendly and motivated and looking for a new challenge? Do you want to be part of a team of IT engineers dedicated to making people’s lives easier? If you’ve answered yes, we’d like to hear from you

We’re looking for a Second Line IT Engineer who can grow alongside our company and is committed to developing their IT and problem-solving skills. You’ll work as a part of both our Service Desk team and oversee it, providing both remote support and physicalrepairs to a range of customers. Flexibility and a desire to expand your skills in all areas of IT are a must.

Anglia Computer Solutions Business Ltd is a managed service provider that supplies local businesses (both SME & Corporate) with a range of IT support and services whilst also providing, repairing, and supporting hardware for home users.

**Your primary responsibilities and duties will include**:

- Answering incoming help desk customer calls.
- Resolving desktop support issues with clients.
- Receiving, responding, and following up with service requests and tickets.
- The installation, configuration, and upgrade of operating systems and software.
- The installation and configurations of computers, network infrastructures and peripherals.
- Overseeing our ticket system, ensuring tickets are being responded to and updated within our SLAs

**Essential Skills, Qualifications and Experience**:

- Experience working in help desk ticketing platforms/systems, ability to type and document notes in real-time while engaged with the customer on the phone.
- Ability to work successfully as part of a team.
- Ability to work independently
- Excellent customer service skills.
- Excellent troubleshooting and assessment skills.
- Microsoft Office 365 (Exchange Online, One Drive SharePoint etc.)
- Active Directory
- Anti-Virus, Anti-Malware & Anti-Spam Solutions
- Altaro & Replication or other backup technologies
- Hardware Maintenance (Servers, Laptops or Desktops)
- Patch Management Solutions
- Ability to maintain servers in the following environments: Physical and virtualisation platforms (including Hyper-V and Azure)
- Networking and advanced Routing creating, configuring & management of VPNs

**Communication**

Conveys information and ideas clearly and respectfully. Listens to others and values different opinions.

**Teamwork and Collaboration**

Shares knowledge and works across departments and locations, working co-operatively and supportively with colleagues.

**Results Focussed/Problem Solving**

Prioritises tasks, overcome obstacles and accepts ownership of work assigned. Owns actions that deliver results.

**Why work for us?**

Anglia Computer Solutions Business Ltd is a great place to work, and our employees can access many benefits. The role will start at £30,000 per annum. This increases up to £38,000 per year once the successful applicant achieves all milestones of the jobrole.

**Here are some of the main benefits**:
Generous leave entitlement (equivalent to 30 days a year)
Company pension scheme
Free car parking (for when you are working in the office)
Company Van provided for covering the job role, including the commute to work and back
Discounts on electrical goods

**Schedule**:
Day shift
Monday to Friday
Office based in Dereham, Norfolk
Hybrid working is available, but the applicant would be office based until all the job role milestones have been reached.

  • Agricultural Service Engineer

    6 days ago

    Dereham, United Kingdom Position 1 Recruitment Limited Full time

    Job DescriptionPosition 1 Recruitment are pleased to be partnering with a reputable agricultural business seeking an experienced Agricultural Service Engineer to join their team. Covering the East Anglia region, you will be responsible for servicing, maintaining, and repairing machinery at customers premises.Ideal Candidate:Qualified or experienced in...

  • Senior Administrator

    2 weeks ago

    Dereham, United Kingdom Service Service Employment Agency Limited Full time

    I am looking for an experienced administrator (at least 2 years’ worth of experience within administration) to organize and supervise the administrative activities that facilitate the smooth running of my client’s Dereham-based office. **The type of tasks you will be expected to perform**: - Liaising with customers, suppliers, and transport...

  • Senior Support Worker

    3 days ago

    Dereham, United Kingdom Autism Anglia Full time

    **Job Title: Senior Support Worker** **Location: Dereham, Norfolk** **Salary:£20,644** **Hours: Full time, 37 hours per week** **Ref: N299** We are looking for team members that are enthusiastic, driven, and reliable. You must want to provide a compassionate and high-quality service to the individuals you are working with. As a Senior Support Worker,...

  • Van Mobile Maintenance Engineer – SW London

    7 days ago

    Dereham, United Kingdom PRS LTD Full time

    Van Mobile Maintenance Engineer – SW London Coverage: Vauxhall, Richmond, TwickenhamSalary: £43,000 – £48,000 + OvertimeWorking Hours: Monday to Friday, 8:00 AM – 5:00 PM Are you a skilled and motivated Mobile Maintenance Engineer looking for your next opportunity? Join a leading Facilities Maintenance provider and take the next step in your career....

  • Senior Care Assistant

    2 days ago

    Dereham, United Kingdom Caring Homes Group Full time

    **Senior Care Assistant** - Sanford House, Dereham, NR19 2HH - 40 Bed Nursing Home - £10.37 per hour + paid breaks - Full-Time or Part-Time Shifts Available, working alternate weekends - Welcome Bonus up to £500* **Extraordinary lives. Outstanding people.** The life of every resident we proudly care for is extraordinary, rich in history and unique life...

  • Senior Care Assistant

    2 weeks ago

    Dereham, United Kingdom Caring Homes Group Full time

    **Senior Care Assistant** - Oak Manor, Scarning, Dereham, Norfolk NR19 2PG - 61 bed specialist demential and nursing home - Night shift (8pm-8am) - 36 hours per week - £11.09 per hour + paid breaks - Welcome Bonus up to £500* **Extraordinary lives. Outstanding people.** The life of every resident we proudly care for is extraordinary, rich in history and...

  • Senior Care Assistant

    2 weeks ago

    Dereham, United Kingdom Caring Homes Full time

    **Senior Care Assistant** - Sanford House, Dereham, NR19 2HH - 40 Bed Nursing Home - £10.37 per hour + paid breaks - Full-Time or Part-Time Shifts Available, working alternate weekends **Extraordinary lives. Outstanding people.** The life of every resident we proudly care for is extraordinary, rich in history and unique life stories. We are Caring Homes,...

  • Senior Care Assistant

    2 days ago

    Dereham, United Kingdom Caring Homes Group Full time

    **Senior Care Assistant** **Extraordinary lives. Outstanding people.** The life of every resident we proudly care for is extraordinary, rich in history and unique life stories. We are Caring Homes, one of the UK’s leading providers of nursing, residential and dementia care. We have 69 homes in beautiful locations nationwideand we’re still growing. And...

  • Senior Policy

    1 week ago

    Dereham, United Kingdom Breckland Council Full time

    **Job Advert**: **Salary**:Grade 7, £37,763 - £43,882 per annum **Hours**:Full time 37 hours per week **Place of Work**:Dereham, Norfolk (some remote working) **Basis**:Permanent **Would you like a job where what you do**: - ** Allows you to work across the Council, supporting the delivery of corporate priorities.**: - ** Solves problems and supports...

  • Team Leader

    3 days ago

    Dereham, United Kingdom Autism Anglia Full time

    **Location: Dereham** **Salary: £23,345 per annum** **Hours: Full time - 37 hours per week** **Job ref**:N298** We invite you to take the opportunity to work with a highly regarded regional autism charity. We are a friendly, supportive and professional team, who work hard to excel at Autism Anglia’s mission of **"Working together to put the needs of...