Head of Allocations

Pertemps Recruitment agency has partnered with a major London borough council, this council is looking for Head of Allocations & Lettingsto join their team in London.
This is a full-time, permanent role - paying between £65,000k
- £72,000 per annum.
**Role purpose**
To have overall strategic responsibility for leading, coaching, inspiring and motivating staff to deliver high quality allocations and lettings services, developing corporate policies and strategies for Allocations and Lettings services whilst ensuring thatthe organisational goals, corporate vision, and statutory obligations are met at all times.
To manage, review, and develop the Scheme of Allocation to enable the Council to address acute housing need. Managing and monitoring Temporary Accommodation (TA), making best use of available supply of social housing, and enabling access to affordable housing.
To lead on strategic analysis and policy in allocations, voids, and lettings, using business intelligence and transformation to improve, monitor and review the voids process, setting and monitoring appropriate performance targets to deliver an efficient andstreamlined service.
To lead and develop the council's temporary accommodation management and strategy, managing expenditure, projecting supply and demand and making appropriate and timely arrangements for efficient and effective procurement of accommodation sourced from the privatesector and registered providers for TA use.
To be responsible for overall budget management for the Allocations and Lettings service, using business intelligence, benchmarking data to deliver transformation to services which are value for money. To monitor and analysis of statutory KPI’s and LPI’s andsetting and monitoring appropriate performance targets to managers and staff to deliver an efficient and streamlined service.
To deputise for the Assistant Director Housing Management as when required.
**DESCRIPTION OF DUTIES**:
Responsible for working closely with the Assistant Director, Housing Management to deliver continuous service improvement, transformation and innovation and identification of developmental opportunities.
Good people management and leadership skills who is self-motivated to provide line management and strategic direction to managers directly managed and have responsibility for the services, carrying out annual appraisals, 1:1s, training and development needsand target setting in line with Corporate and Departmental procedures.
To manage the overall workload, staffing, financial and other resourcesof the service to ensure the most effective use of resources consistent with Council policy and priorities and relevant legislation.
To administer, by authority of the Council through the Scheme of Delegation, all functions, duties and powers under housing legislation and relevant caselaw, as they relate to allocations, voids and lettings.
To critically analyse and report on performance in accordance with the Departmental Business Plan and develop procedures and strategies necessary to constrain budget risks within a volatile, demand led service.
To have strategic responsibility for the development of the boroughs Allocations Plan and Scheme of Allocation, void process, TA strategy and property procurement functions through close monitoring of performance against targets, producing performance reportsand analysing trends to inform continued allocations and council policy, ensuring decant and regeneration needs are incorporated
To have overall strategic management responsibility for the Allocations & Lettings Service to ensure the fair and efficient allocation of secure housing options and temporary accommodation in line with the council’s allocations policy and statutory powers andduties relating to the assessment of housing need and allocation of accommodation
To have overall strategic responsibility for the development of Local Lettings Plans for all regeneration schemes in the borough ensuring effective partnership working with Regeneration colleagues.
To work with the Assistant Director Housing Management and the Senior Management Team on strategic planning for the service to develop policy and promote best value.
**Knowledge, Skills & Experience**:

- Good understanding of the key issues facing local government, the wider public sector and partners and of local, regional and national policy
- Experience of working in a fast-paced housing management department
- Ability to work across multiple teams and to deliver transformation and service improvement projects.
- Experience of working with senior management team, councilors, executive directors, external stakeholders, and partnership organisations
- Experience of developing and maintaining relationships with council departments and external voluntary community partners to deliver positive outcomes for residents
- Effectively able to plan and prioritise workload and working to deadlines.
- Good organisational skills, to track priorities, work to deadlines and manage projects
- Robust governance arrangements, processes, risks & issues management and financial information
- Able to sensitively have difficult conversations with residents and staff.
- Awareness of support available based on circumstances of the resident.
- Good leadership and people management skills
- A flexible and adaptable approach, to respond to shifting priorities and a rapidly evolving external environment