Network Operations Manager

Your new role

Here at National Highways we currently have a brand new opportunity for a Network Operations Manager to join our team in the East Region. This role will be responsible for managing the Regional Operations Centre (ROC), ensuring that it is delivering highquality and fit for purpose, 24/7 network control and taking a strategic overview of incidents on the network.

What you’ll be leading on
- Provide leadership and direction to the Operations Managers and ROC frontline teams, setting the tone and driving high performance and the right behaviours in the ROC.
- Be accountable for the Operations Managers and wider ROC team’s performance, ongoing development and engagement.
- Be responsible for long term resource planning, continuously assessing capacity and capabilities in the ROC, and take proactive steps to address issues to ensure the ROC team can operate effectively to deliver against current and future demands.
- Proactively monitor how the network is performing against agreed targets and the effectiveness of the ROC, and develop long term strategic plans to improve and enhance services and capabilities.
- As a member of Service Delivery leadership team, contribute to the Region’s business planning process, developing integrated service strategies and plans to benefit customers.
- Be accountable for ensuring that robust, effective and high quality processes and procedures are in place in the ROC for critical business activities including proactive network management, incident response and crisis management, operational planning,asset defect identification, management and repair, and stakeholder engagement.
- Maintain the customer experience and safety considerations at the forefront of decision making, ensuring effective deployment of resources and management of activities needed to monitor, maintain and/or resolve issues.

To be successful
- Strong understanding of a 24/7 control room and a fast-paced operational environment
- People leadership and team management
- Traffic and incident management practices, procedures and protocols is preferred
- Strong stakeholder management
- Good financial acumen, including budget management

A bit about us

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.

**About Us** At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.

Our benefits package

Our total reward package includes basic salary, the potential for a performance related bonus, and employer pension contributions of up to 10%.

We also offer:

- Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
- Flexible hours and blended working between base location/home
- Life assurance of 4 times annual salary
- Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
- A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
- Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are:

- Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
- Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme

Community friendly - offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort

So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation

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