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Customer Sales Advisor

2 weeks ago

Exeter, United Kingdom Taking Care Full time

Are you from a customer-focused background, motivated and caring with bundles of enthusiasm and keen to learn?

We currently have an amazing opportunity on a full-time or part-time permanent basis to work alongside our friendly sales team as a Customer Sales Advisor based at our modern, Covid secure office in Aperture, Pynes Hill, Exeter in return you will receivea competitive salary of £22,000 per annum (pro rata if part-time) with OTE of £3,600 per annum (pro rata if part-time) plus company performance bonus.

Full Time - 35 hours per week Monday-Friday, Staggered Rota covering 8am-6pm. Approximately 1 in 4 Saturdays (9am
- 5pm), with a day off in lieu the following week.

Part-Time - 20 hours per week on a rota basis covering 8am-6pm in 4 hour shifts and approximately 1 in 4 Saturdays

As part of AXA Health, Taking Care provides around-the-clock support to almost 100,000 people. Through our personal alarm service, we give people the confidence to live well and remain in the home they love. Our ambition is to be the single source of products,services, information, and advice our customers can trust to take care of the essentials of life and to help them live longer as a result.

Caring for our customers is at the heart of everything we do. We love what we do and are proud of the service we provide.

Once probation and training are completed satisfactorily, there may be the opportunity to work from home on some days.

What does a day in the life of our Customer Sales Advisor look like?

You will effectively process and convert incoming/outgoing warm sales leads through all channels and take payments as required. No hard-selling is involved; it is very much about matching the needs of the customer and identifying opportunities for otherproducts and/or services.

You will be selling our products to vulnerable clients which are best suited for them and their personal needs. You will need the ability to show empathy and patience towards our customers with an open, friendly and enthusiastic attitude.

No day is the same and we need someone to join us who can be flexible and adapt to changing situations with the ability to multi-task effectively. To give you an idea a typical day will include:

- Pro actively and efficiently call handling in line with business needs
- Achieving personal and performance targets
- Achieving ‘Excellent’ Call quality
- Processing payments from customers
- Order collateral as required for prospective clients and following up as per KPIs
- Completing all pre-agreed follow up calls
- Completing administrative tasks
- Carrying out additional or following up outbound calling as required
- Maintaining good working knowledge of products and key benefits to ensure customer choice and needs are considered during sale
- Identifying and maximising opportunities
- Using emotional intelligence to address concerns by customers to keep them engaged in the sales process
- Maintaining and developing own competencies and skills by using our Learning Management System (LMS)

Development and Training our people is really important to us, what we can teach we will, however our Customer Sales Advisor will need to have the following skills and experience to be able to perform the role:
Skills and Experience
- Excellent telephone manner
- Experience of dealing with customers
- Excellent Time Management
- Problem solving skills
- Experience of working towards targets

**Benefits**:

- A contributory pension plan
- 26 days annual leave per year in addition to the national bank and public holidays in England and Wales with an opportunity to purchase an additional working week’s holiday per year
- Share Plan -An opportunity to purchase AXA shares at a discounted rate as an AXA Group Employee
- Performance Recognition Bonus
- Life Insurance of four times your basic salary
- Medical Insurance Lite
- Employee Assistance Programme
- Birthdays off
- Enhanced Paternity and Maternity Packages
- Free Personal Alarm
- 360+ Health Assessments - All employees aged 40+ are eligible for a company-funded health check
- Long Service Awards
- Cycle to Work -help to purchase a bike by providing a loan repaid over 12 months.
- Discount Scheme

Interview Process: The interview process will be in two stages - the first will be a telephone/Microsoft Teams interview, followed by a face-to-face or Microsoft Teams interview.