Process Mapping Specialist

**Profile**:
**Who we are**:
Triodos Bank is an award-winning organisation and one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously - from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment.

Our mission is
- To help create a society that promotes people’s quality of life and that has human dignity at its core.
- To enable individuals, institutions, and businesses to use money more consciously in ways that benefit people and the environment and promote sustainable development.
- To offer our customers sustainable financial products and high-quality service.

We’re a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, that is better for workers, better for communities and better for the environment.

**The Opportunity**:
We are delighted to be recruiting for a Process Mapping Specialist to join us at our Bristol Head Office. This is a full-time 6 month Fixed Term Contract (FTC) role that offers the benefits of a flexible hybrid working. Typically, this would require 1-2 days in our Bristol office per week with a choice of working from home on the other days (following an initial induction period).

Triodos Bank UK (TBUK) is in the process of delivering a transformation programme to ensure that the bank is in control in an efficient, adaptive, and cost-effective way, the Springboard Programme. As part of delivering on the overall programme objectives, there is a need to ensure that processes are defined and documented across TBUK, in a consistent way and in line with the wider Group Process Management Framework.

As Process Mapping Specialist your overall key deliverable for the role is to develop and complete detailed process mapping and process description documents for TBUK processes and assign Triodos Bank Process Owners to process maps.

This is a 6-month FTC position to support the delivery of this key initiative for TBUK.

**Key responsibilities will require you to**:

- Document TBUK specific process maps and descriptions according to the master list of processes used within TBUK covering primary and secondary processes. The list provides a standard structure across process levels 1-4 within the Framework for TBUK.
- Utilise the Group agreed standardised BPMN approach to process mapping.
- Identify and agree a TBUK business owner for each process and agree their responsibilities as a process owner.
- The Process Mapping Specialist is expected to meet with, and report progress to, the Process Optimisation Manager on a weekly basis, and work with the Springboard Programme Manager to ensure alignment with the wider programme objectives and timelines.
- The Process Mapping Specialist is expected to work closely with, and support, both the TBUK and the Group Process Optimisation Team.
- Comply with all regulatory obligations and internal governance to help ensure ethical behaviour, working to deliver good customer outcomes and avoiding foreseeable harm in line with Triodos’ practice of putting customers at the heart of what we do.

**What we are looking for**:
To be successful in this role you’ll have a strong understanding of the cross-departmental operations of a UK retail bank combined with relevant experience in process mapping at level 4, detailed process descriptions and other levels of process mapping.

You will have a practical understanding of banking subsidiarisation and UK banking regulation and will have the ability to run an initiative independently with limited day-to-day management required.

You will have excellent stakeholder management and influencing skills, with a keen attention to detail and be able to communicate effectively at all levels.

**Offer**:
In return for your hard work and expertise, you will receive a full time equivalent salary of between £34,900 - £40,000 depending on experience, plus access to our extensive benefits package, where most of our benefits are non-contributory.

Our benefits include:

- Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
- Life Assurance (worth 4 times basic pay)
- Income Protection - 75% of basic pay after 13 weeks sick and following six months service
- Private Medical Insurance with optional enhanced or HCP family coverage
- A Health Cash Plan
- Vitality Leave - After each 5 years of service, you will be able to take a sabbatical of up to 3 months. This benefit is then available after every 7 years of service thereafter.
- 27 days (Full Time Equivalent) annual leave plus bank holidays per annum increasing to 30 days after 2 years’ service
- A buy and sell holiday scheme of up to 5 days (Full Time Equivalent) up to maximum of 35 days total annual