Receptionist - Emergency Department

**Job Summary/Job Purpose**:
The post holder will provide an efficient, caring and quality reception and clerical service within the Acute & Emergency Medicine Department, working as part of a clerical team, to cover the department 24 hours a day, seven days a week.
The post holder will be responsible for accurate maintenance of various records alongside other general administrative and clerical duties. This role involves a great deal of liaison with nursing and medical staff, other staff members across all areas within the HB and a high degree of patient contact. The Receptionist must have the ability to pay attention to detail.

Registration of patients in Reception and any other areas as and when
required.
To deal with patients, relatives and visitors who may be angry or upset in a tactful manner.
To assess certain situations regarding patients medical welfare and deal in
an appropriate manner.
To deal with hostility from aggressive, sometimes inebriated patients,
relatives and their friends.
Liaise with ambulance crews, police and hospital security.
Preparing notes, general filing, photocopying, faxing and scanning.
Ensure all aspects of patient personal matters/records are dealt with in a
confidential manner.
To follow the policies and procedures as set down in the department, ensure that any changes are implemented.
Dealing with all manner of enquires verbally or by telephone.
Arrange / book attendance in to department via Symphony and Myrddin
system and scanning of notes for transfer to wards with the relevant staff
and departments.
Book outpatient appointments on the hospital Myrddin system.
Access previous patient history via Clinical Work Station or Health Records.
To organise the preparation of notes for subsequent scanning, to include
boxing up of the notes in readiness.
To attend regular training courses as required

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

This job framework under the main duties of the job, is a guide to the duties you will be expected to perform immediately on your appointment and continues below. It is not part of your contract of employment and your duties may well be changed from time to time to time;
- To provide advice and demonstrate the clerical activities in the Acute &
Emergency Medicine Department, to new or less experience members of
staff.
Ensure all equipment and resources within the department are used in an appropriate manner.
Support the multi
- disciplinary team in the event of a Major incident.
To maintain good, professional communication with all disciplines of staff, GP’s and the general public.