Senior Application Support Engineer

1 week ago


Maidenhead, United Kingdom ClearCourse Full time

Established in 1998, Adelante provide a diverse and highly bespoke range of payment solutions that allow businesses to take card payments online, over the phone using an automated telephone payments service, on smartphone apps and using our recurring cardpayment system.

As part of ClearCourse, Adelante have joined a partnership of innovative technology companies working together to build a brilliant software and payments business, working with exceptional people and the best products and services.

We offer a competitive benefits package which includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance your well-being.

Across our whole business, we're investing in our people, expanding our expertise and developing our vision. Want to get on board? We'd love to speak with you.

Working alongside our Operations and Tech teams, you'll develop a deep operational and technical hands-on knowledge of the Adelante Web and Mobile software products, both as an end-user and as a technologist able to administer and modify the products.

**Requirements**:
About You

You're a logical problem-solver who can leverage experience, product knowledge and documentation and direct system access to find solutions to requests. A self-starter with the ability to work independently, you know when to escalate issues to tech, operationsor management teams and with your excellent written and verbal communication skills, you can effectively articulate solutions during support calls and accurately and concisely document and update requests in Support Desk software tools.

Being inquisitive, self-motivated and organised with a high level of familiarity with Microsoft.NET technologies including SQL Server & ASP, you'll be able to document and represent customer requests to the Technology Team for additional development andimplementation, as well as follow and improve the standard Support processes to continually improve service provision.

Key Requirements
- 3+ years' experience using Microsoft technologies (SQL, VB, ASP, etc) in a Software Support or Development role
- Provable experience of interfacing between customers and internal technical teams
- Coding and scripting skills, including Microsoft VB, ASP, HTML & CSS
- File and Database operations, SQL queries and updates and large file processing
- Software testing skills, including smoke, acceptance and regression testing
- Payments Industry experience (Advantageous)

**Benefits**

As part of ClearCourse, Adelante have joined a partnership of innovative technology companies working together to build a brilliant software and payments business, working with exceptional people and the best products and services.

We offer a competitive benefits package which includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance your well-being.

Across our whole business, we're investing in our people, expanding our expertise and developing our vision. Want to get on board? We'd love to speak with you.

ClearCourse is an Equal Opportunities Employer



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