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Visitor Assistant

2 weeks ago

York, United Kingdom Science Museum Group Full time

Interested in working in a unique environment in the heart of York? Do you enjoy interacting with a range of people and providing a great experience?

**About the role**
We have 2 of part-time Visitor Experience Assistant positions available, on a permanent basis at the National Railway Museum in York. We have the following weekly hours available, as follows
- 1 x 7.5 hours per week, weekends only, every Saturday and Sunday
- 1 x 18.75 hours per week, Monday to Friday only, no weekends

If you're interested in working in a truly unique environment, gaining experience in top-class customer service, and enjoy working with people, we want to hear from you

You'll be one of the first faces that our visitors meet, as you support the Visitor Car Park and Museum Entrance Meet & Greet area, alongside running our Commercial Experiences and Ticketing Sales. Meeting and greeting visitors, you will provide friendly information, be proactive in up-selling other attractions at the Museum and deliver a great level of customer service.

We find that colleagues get the most from their time at the Museum when they are the most engaged versions of themselves. And we pride ourselves to be a vibrant work environment welcoming and attracting a diverse range of people.

**About you**
You enjoy meeting new people, have a flexible approach and an appreciation for a range of workign environments You could cover shifts from queue management at the entrance to the musuem, right through to our highly interactive Wonderlab gallery. You are a good team player and thrive from proactive collaboration.

You are a great communicator and can deliver a high level of customer service with a friendly and accommodating attitude.

You are motivated to facilitate an environment where our visitors feel welcome and comfortable; whilst possessing the confidence to actively approach, and engage with visitors to understand their needs, or to promote Museum activities.

As a Visitor Experience Assistant, you will be comfortable working during busy Museum periods, remaining focused and taking initiative.

**Applying**

**What we offer**
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
- ** Meaningful work.** We're a mission-led organisation where the work you do supports us in Inspiring Futures.
- ** Career growth.** We offer enhanced support with personal and professional development.
- ** Work/life balance.** We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
- ** Health & Dental Insurance.** Extra peace of mind, from day one.
- All our colleagues can access an employee assistance programme, access to the _Unmind_ app, and other wellbeing support.
- ** Enhanced contributory pension. **To support you in saving for the future.
- ** Interest-free loans.** When you need a little extra cash for life events or home improvements.
- ** Great discounts.** Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.

**Open for All** is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to **Inspire Futures**.