Head Housekeeper

2 days ago

Swindon, United Kingdom Blue Arrow Full time

If you're looking for a stable cleaning role that can offer consistent shift patterns and hours, and enable you to have a good-work life balance then we may have the perfect role for you. At _**_Blue Arrow_**_, we are looking for people who can grow with our company and be rewarded for loyalty and hard work._

Key Accountabilities:

- Engage, train, lead and inspire the housekeeping team to have first class brand standards across the Hotel and Conference Centre
- Ensure clear lines of communication with the team and Operational Leads at all times to ensure the guest journey, brand standards and standard operating practices are adhered to or adapated based on guest feedback
- Attend planning meetings
- Ensure all staff are fully conversant with Health & Safety policies and procedures and attend relevant training
- Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
- Support and take responsibility for the welfare of pregnant employees, including carrying out pregnancy risk assessments
- Ensure all staff are trained in regards to standards and productivity requirements and that concerns are addressed and re-training completed if necessary
- Ensure all staff are trained and adhere to the lost property policy
- Take initial responsibility for managing and resolving any team member queries
- Evaluate performance of all team members under your direction, including conducting regular team member appraisals
- Ensure room audits are completed daily on the hotel rooms, public areas and conference centre and are not sold until you sign them on for sale
- Responsible for laundry costs and management under direction of Operational Lead. Ensure you network with the supplier and challenge and influence on the service level agreement

Supplementary Accountabilities:

- To support in the procurement of Hotel Services and food services with guest choice at the forefront of decisions
- Ensure all Health and Safety tasks are managed and completed within the structure in compliance with current legislation
- Flexible to work at different locations across the Structure
- Supervise team in the hotel and outlets when needed

Knowledge & Experience
- Housekeeping Management in a mid level hotel setting
- Wealth of knowledge on Hospitality and guest standards
- Health and Safety Knowledge

**Qualifications**:

- GCSEs or equivalent educated

Decision Making
- The placement of labour to clean rooms and conference rooms
- Labour on the HK dept
- Laundry costs and management

Creativity and Innovation
- The delivery of brand standards and standard operating practices for a faultless guest journey
- Development of products and services
- must be adaptable and flexible to the changing marketplace

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