Complaints Handler

**Complaints Handler - Basildon -£26,000 - £28,000**

**Complaints Handler Package Overview**:

- Circa £26,000 - £28,000
- Free Parking, Company Pension, Private healthcare
- Full-Time, Permanent, Monday - Friday, 9.00am-5.00pm
- Excellent Progression and Training Opportunities

**Company Overview - Complaints Handler**

Get Staff Recruitment are delighted to be working with one of the South’s leading claims management companies, who are looking to recruit a Complaints Handler to join their team.

You’ll be an essential member of the Operations team dealing with front line complaint cases, communicating confidently and effectively over the phone, sometimes in challenging circumstances and always in a friendly, empathetic, and professional way. You’llplay a key role within the department and will provide a supportive network to the business.

**Complaints Handler - Role and Responsibilities**:

- Working closely with the compliance team and handling complaints in line with company policy and FCA guidelines
- Making calls to customers at different stages of the complaint investigation and signposting them through the process
- Liaising with internal departments to gather information and identify opportunities for continuous improvement
- Ensuring complaints are recorded accurately, investigated, and resolved within regulatory timescales
- Ensure all new complaints, both verbal and written are logged and tracked correctly.
- To provide a written response to the customer regarding the assessment of the complaint, ensuring the same is clear, fair, and not misleading.
- Reporting to senior leaders
- Answering general queries

Previous complaints management experience is essential to be considered for this role. For more information please contact Daniel Hurley.
- Get Staff acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers._