Operations Trainer

**Excited to grow your career?**

**Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.**

**About the Role**

As an Operations Trainer you will deliver in-house training courses and learning initiatives to colleagues and managers across our Operations teams. You will be responsible for delivering face to face and virtual learning including classroom training, facilitation of team-led initiatives, train the trainer activities and integrating support materials such as LinkedIn Learning. The role will involve facilitating an interactive training experience for new and existing colleagues, supporting with coaching and ongoing development.

**What you'll be doing**
- Provide high-quality engaging, inclusive, and informative training, which is regulation compliant
- To effectively facilitate and deliver all new colleague training covering our Products, Services and how we support our clients
- Capture and review feedback and data to drive the continuous improvement of our training offering
- Maintain training and competence records relating to training performance, training completion, evaluation reports and knowledge testing in line with FCA requirements
- Manage stakeholder relationships and collaborate cross-business with areas including Helpdesk, L&D and Compliance
- Take part in specific projects aligned to operational requirements
- Develop self and always maintain knowledge in relevant field(s)

**About you**
- Experience working in a training role within a customer service or regulated environment
- Knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques.
- Previous training and workshop facilitation experience (desirable)An effective and engaging communicator, able to present complex information in simple context, adapting your style to suit your audience
- Accomplished in forging effective relationships with stakeholders
- An aptitude for learning new systems will complement your thorough knowledge of Microsoft Suite/ Outlook.

**Interview process**

A 1-stage 90-minute interview which will consist of competency and behavioural based questions and a task.

**Salary**

Offering circa £30,000 plus bonues, pension and additional benefits listed below.

**Working Schedule**

We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office (our training courses are delivered on-site so you will be required in office when training colleagues).

**Why us?**

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

**What's on offer?**
- Discretionary annual bonus* and annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure
- Option to purchase an additional 5 days holiday**:

- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Income Protection and Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and out patientcare
- Health screening programme
- Wellhub - unlimited access to fitness providers and wellness coach sessions
- Variety of travel to work schemes with bike storage and shower facilities
- Inhouse barista and deli serving subsidised coffee and sandwiches
- Two paid volunteering days per year
- dependant on role level

**only available to select during our annual benefits window, in November each year
- This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information._

HLI