Customer Relationship Executive

Leviton are a leader in network solutions, providing complete cabling and connectivity systems to customers all over the world. We are a family of organisations committed to promoting an open, honest, and trustworthy culture, where each employee is respectful of our customers, suppliers, and one another. Driven by the needs of our customers and by industry standards, we strive for continuous improvement in all we do as we elevate the quality of our products, services and system solutions.

We are currently recruiting for a **Customer Relationship Executive** to join our **Customer Service Team** based at our site in Glenrothes. This role reports to the Customer Service Supervisor.

Alongside a competitive salary, we offer learning & development opportunities and routes for progression.

**Position Summary**

To provide customers with a personal and friendly interface into the company that provides them with fast responses and drives the business to deliver a reliable service in line with customer expectations.

**Essential Functions**
- Review and process customer orders, acknowledging orders within agreed timescales.
- Monitor customer orders on a daily, weekly, monthly basis through daily maintenance of an open order backlog and daily updates from Procurement and Planning Teams.
- Coordinate with Procurement, Planning, Warehouse and Transport Teams to meet customer delivery requirements.
- Liaise with the Finance team to resolve credit queries.
- Process customer complaints acting as interface between customers and internal Teams to resolve.
- Maintain regular contact with relevant external Sales Teams to ensure they are kept updated of any issues/ changes as required.
- Maintain customer profiles with customer specific delivery instructions, contact details and any other customer specific information to provide visibility to other members of the Customer Service Team.
- Contact customers frequently offering help and support and build relationships with customers.

**Additional Responsibilities**
- Provide lead time/ delivery information/ stock availability to customers and Sales Teams on request.
- Release pricelists to customers in line with instructions from the Customer Service Supervisor/ Customer Service Manager.
- Keep customers informed of any changes to services or products from Leviton as instructed by the Customer Service Supervisor/ Customer Service Manager.
- Carry out any other job-related tasks as instructed.

**Experience**
- Operating in a fast-paced environment to challenging deadlines
- Experience in Customer Service (telephony or facing)
- Background in Manufacturing preferred

**Skills**
- Excellent oral and written communication skills
- Language skills would be a distinct advantage
- Excellent organizational and planning skills
- Strong MS Office, particularly advanced Excel skills
- Excellent problem solver
- Can demonstrate the ability to prioritise, multi-task whilst retaining attention to detail and accuracy.
- Previous experience with BaaN and CRM would be a distinct advantage
- Self-motivated and flexible

**Work Environment/Physical Demands**
- Fast paced office environment.

**Travel**
- There will be no travel involved in this role.

On completion of probationary period, we offer flexible working options.

**Job Types**: Full-time, Permanent

**Education**:

- Good Higher Grades (English and Maths)
- HNC in an administrative discipline (preferred)

**Experience**:

- Customer Service: 1 year (preferred)
- Manufacturing: 1 year (preferred)

**Ability to Commute**:
Glenrothes (required)

**Ability to Relocate**:
Glenrothes: Relocate before starting work (required)

**Application**:
To apply, please send your CV along with covering letter advising of salary expectations.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Manufacturing: 1 year (preferred)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Ref - 604