Product Specialist

2 weeks ago

Woking, United Kingdom Clinisys Full time

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities.

**Role Description**:
**Responsibilities**:

- To understand, comply and develop with customer and Clinisys procedures, working practices and directives in a timely manner.
- To understand our customers’ workflow, advise and assist with Clinisys products and configuration to facilitate these needs.
- To be fully conversant with the functionality of the Pathology product of your discipline
- To be conversant with the core functionality of Pathology products
- Assist Project manager with the implementation; that will include time management, resource planning and working with Trust or Customer IT representatives.
- Comprehend the Customers’ requirements as specified in the PID (Project Initiation Document) and the design document presented at the Sales stage.
- Contribute to the development of the Software product.
- To make recommendations based on customer feedback regarding software changes and enhancements.
- Assist with demonstrations and presentations for the Sales and Marketing team.
- Deliver relevant courses for key users of pathology, as required.
- To attend team meetings and agreed training courses.
- To be responsive to reasonable requests from your line manager or project managers.
- Contribute to and support Pathology team members and build knowledge base.
- To help testing of the latest version of software prior to general release

**Knowledge, Skills & Abilities**:

- IT trained, experience HL7, Integration products e.g. Rhapsody, or experience of XML, Java scripting would be also useful.
- Experience within an IT or software providers organisation or implementation.
- Moderate experience in a project management environment is desirable.
- BMS 2 status in the UK Health sector.
- Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels.
- Ability to create and deliver executive-level summary reports and presentations.
- Bachelor’s degree or any equivalent combination of education and/or experience providing the knowledge/skills/abilities.

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