Spa Receptionist

**SPA RECEPTIONIST**

**The Place**

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Star, Award winning Utopia Spa, 38 bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.

Our luxury Utopia Spa at the 4 Star Rowhill Grange Hotel is part of Alexander Hotels a private collection of quality hotels of distinction just outside London.

Spread across 2 floors of pools, bubble tub, sauna and steam rooms, it offers relaxation to guests by the pool, in the hydrotherapy pool or under the monsoon showers, or in our new relaxation room.

We have 19 treatment rooms including a double treatment room as well as a gym, hair spa and beautiful gardens and grounds.

Please see our website for a full list of facilities and bedrooms.

**The Role**

Spa Receptionist is required to work with our small, dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa. Main Duties include;
- Welcoming guests, residents, and members to the Utopia Spa
- Handling telephone enquiries
- Taking individual treatment bookings
- Showing guests around the facilities on arrival
- Liaising with food and beverage departments for guests’ lunch/tea orders
- Liaising with therapists and the Spa Manager with reference to client’s schedules and last-minute booking changes
- Compiling bills for Spa Guests before departure
- Computer and manual completion of administration duties
- Completing the daily balancing/banking for the spa ready for the accounts team
- Adherence to Mystery Guest Standards criteria throughout the working day

**Requirements**:

- Excellent personal presentation
- A genuine interest in Spas and Beauty
- Computer literate and good attention to detail in admin
- Previous beauty knowledge a distinct advantage
- Ability to work shifts and weekends. 37.5 hrs per week, 5 days. Weekdays shifts will be 6.30am to 2.30pm or 1pm to 9pm and weekends 7am to 3pm or midday to 8pm.

**Salary & Benefits**

£20,919 per annum + £600 bonus
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform

In addition, you will benefit from a range of company benefits including:

- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday.

**Salary**: £20,919.00-£21,519.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Dartford, DA2 7QH: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: RG Spa Receptionist