Parts Supervisor

5 days ago

Cardiff, United Kingdom Marubeni Komatsu Full time

**About Us**

Marubeni-Komatsu Ltd are the sole UK distributor for the world leading premium brand Komatsu and one of the UK’s largest distributors of construction, quarrying and utility equipment. We are proud of our reputation for ‘best in class’ products, service commitment and continuous innovation and growth.

We aim to be our customers first choice with a multi-site UK operation to drive sales and deliver excellent aftercare and customer support. We focus on improving productivity by changing the way our customers work and we excel in fuel efficient machine solutions.

We are looking for a passionate, business focused Parts Supervisor to join our successful team.

**Parts Supervisor**

We are looking for a Parts Supervisor to co-ordinate the logistic activities within the depot, in order to support the parts, service and sales operation in maximising profitable sales and to build a professional, first class relationship with the customers.

Reporting to the Branch Manager this role is ideal for someone who is enthusiastic and organised, with experience in a similar role.

**What is the purpose of the role?**
- To liaise between customers and support services in a timely manner to provide exemplary customer service.
- To ensure that parts are picked accurately for customers orders and ensure that they are packed and despatched to a high standard.
- Ensure commercial common sense is applied in respect of parts orders produced by the depot, and manage any parts returned carefully with a view to minimise the company’s exposure to dead stock and non
- returnable items.
- To ensure that timely receipt of deliveries from various suppliers are managed correctly and that all paperwork and physical parts are correct and stored in the right location.
- Resolve all invoice disputes within 14 days; adhering to the authorisation levels set and using commercial common sense.
- Administration of all warranty returns, parts returns, scrapping of unused parts, waste bins (Oils & Filters).
- Administration support for the depot

**What skills and behaviours are we looking for?**
- Experience of working in a similar role
- Warehousing experience
- Microsoft Office experience (Outlook, Excel)
- Forklift Licence
- NVQ level qualification
- Ability to deliver and able to demonstrate excellent customer service
- Good attention to detail
- The ability to work well with others
- The ability to remain calm when under pressure
- Good verbal communication
- Enthusiastic and flexible in approach
- Organised
- Manual Handling Trained - _Desirable_
- Ability to identify process improvements_ - Desirable_

**What we can offer you**
- Competitive salary
- Pension scheme
- Up to 27 days holiday linked to service, plus Christmas shut down
- On the job training
- Death in service benefit
- Employee Assistance Programme (support)

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