Team Leader- Maternity Cover

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, mentoring, veterans in custody, victim services, gangs work and youth justice. We believe that with effective support mechanisms and the correct interventions, we can change service user’s ideology, helping them desist from crime and reach their true potential.

**Job Description**:
This post presents an exciting opportunity to become a first line manager within our Personal Wellbeing Commissioned Rehabilitative Services (CRS) within the London region. These services are commissioned by HMPPS to deliver tailored support services intended to support individuals to re-integrate in the community and reduce reoffending by addressing a range of needs with people on probation.

Your role is to provide line management and motivate a team of Frontline Practitioners teams to achieve our Justice Business Plan objectives: innovate, revitalise and reform the delivery of Justice Services.

This role will involve working in close partnership with delivery partners, HMPPS, Voluntary Sector and other Criminal Justice organisations to promote and deliver our services and achieve the required outputs and outcomes.

You will be responsible for ensuring all services are mobilised in accordance with contractual deadlines, service deliverable are contractually compliant and meet Catch22’s reporting mechanisms. Furthermore, you will take a pivotal role co-designing innovative and engaging service provisions to ensure best practice and leading-edge services are available to all service users.

You will be accountable for creating an environment in which staff are engaged and empowered to achieve greater impact and understand the strategic vision of Catch22. You will proactively promote the values, aims and objectives of Catch22 and show understanding and commitment to the needs of service users and their local communities and how Catch22 Justice services can most effectively address these needs.

**As a Team Leader your main duties and accountabilities will include**:

- To provide high quality line management to a team of frontline practitioners
- Maintain effective communication with all stakeholders.
- Through monitoring and management, contribute towards the delivery of high quality, cost effective services in line with commissioner and organisational requirements.
- Supporting Frontline Practitioners in engaging service users in rehabilitation activities and address any risks that emerge.
- Ensuring that staff and volunteers are engaged with what Catch22 Rehabilitation is seeking to achieve, are motivated and understand their role and contribution.
- Effectively manage performance ensuring that commitments are met, and that performance is maximised, acting promptly to respond to and resolve performance and compliance issues as they arise.
- Implement policies, procedures and evidence based innovation and performance improvement systems and processes. Work to continuously improve the efficiency and effectiveness of service delivery and organisational performance and ensure compliance with contractual requirements and standards.
- To ensure that support plans and reviews are in place within the required timescales and agreed reports to the Senior Operations Manager are prepared in a timely fashion, using established monitoring systems.
- In liaison with the Senior Operations Manager to participate in the development of team objectives.
- In liaison with the Senior Operations Manager to ensure the maintenance of the team’s database and compliance entry to the Authorities Case Management system for the purposes of casework recording, monitoring and evaluating service provision.
- Ensure that disciplinary, complaints and grievance procedures are appropriately managed, including the undertaking of investigations and the conducting of disciplinary interviews when required.
- Ensure Frontline Practitioners manage risk for all Service Users in accordance with NPS and organisational procedures.
- Actively promote diversity ensuring that the diverse needs and aspirations of all Service Users are considered in service planning and delivery and that appropriate responses are put in place to ensure access to relevant services that support rehabilitation.
- Maintain records in accordance with NPS, Prison & organisational procedures and use relev