Customer Service Advisor

1 week ago

Barnsley, United Kingdom ANGARD STAFFING Full time

Are you passionate about delivering exceptional customer service? We're looking for talented individuals from any industry with a strong proven customer service background to join our dynamic team for a 12-week booking.

Why you'll love this opportunity:

- Perfect for those seeking short-term, temporary work
- Gain valuable work experience in a supportive environment
- The opportunity to work with an established brand

**Job Summary**
- **Start date**: Monday 06th January until Mid/ Late February
- **Pay rate**:£12.97 per hour
- **Location**: Dearne, S73 0UF - Fully Office Based
- **Temporary Contract**:

- **Hours**:Around 37.5 hours per week, between the hours of 8:00am - 18:00pm Monday - Friday.
- **Please note that annual leave is not permitted during the first two weeks of training - mínimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed**_

**Desirable qualities**

You will need to be confident on the telephone and able to communicate with customers politely and effectively. Desirable qualities would include:

- A proven record in a fast-paced customer service environment.
- Quick, accurate typist with a high attention to detail.
- A proven record of delivering exceptional quality and meeting personal quality targets.
- An ability to deal with difficult complaints in a kind, supportive and professional manner.
- Excellent telephone manner and telephony experience with an ability to deal with colleagues at all levels essential.
- Creative problem solver, owning the issue through to resolution.
- Proficiency with inputting specific datasets, must be accurate, concise and consistent.
- Able to make decisions involving money based on specific guidelines.
- Achieve first time resolution with quality telephony responses.

**What experience/skillset do you need?**
- A passion and commitment for delivering a great customer experience
- Ability to prioritise and manage workloads to timescales
- Flexible and innovative with ability to easily adapt to changing customer demands
- Enthusiastic and responsive - seeking a positive resolution for all customers
- Self-motivated. Able to work as part of a team or alone
- Ability to work under pressure and to deadlines
- Call centre/contact centre experience would be desirable but not essential
- A good level of spoken English and the ability to communicate clearly

Pay: £12.97 per hour

Schedule:

- Day shift

Work Location: In person

Reference ID: ANG01096

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