Audit Technology Support Analyst

5 days ago

Victoria Bridge, United Kingdom Capita Full time

Capita are working with an organisation in Central London who are looking to recruit an Audit Technology Support Analyst.

If you are a dynamic individual, who takes a customer focused approach to your workload, then this could be an exciting opportunity for you.

This role will allow you to work autonomously within a team of experienced and enthusiastic individuals.

**Role**: Audit Technology Support Analyst

**Contract**: Permanent

**Location**: Central London (Hybrid working - 2 days per week in office)

**Hours**: Full Time.

**Salary**: £42000 to £50000 per annum (depending on experience)

**Responsibilities (Not Exhaustive)**:

- Provide user support (to a community of around 700 users) for all audit system solutions including training, creating and updating guidance, dealing with support queries; including problem solving to resolve system issues and provide a high level of customerengagement.
- Support with data quality, cleansing, reporting and insights using MS Excel.
- Provide support with configuration of system developments and testing of changes, service packs / releases and upgrades.
- Support the Audit Technology Services Manager with continual improvements of all systems, processes and ad hoc projects.

**Experience**:

Experience of providing user support. Experience of providing such a role in the context of a professional services business would be an advantageSQL skills (desirable) to enable information gathering and analysis
Intermediate to advanced level of MS Excel (e.g., for data manipulation and reporting)
Familiar with ITIL principles (Service Management)
Experience using service management / ticketing solutions (desirable)
Problem solving and analytical thinking
Familiar with project-based work
Good communication skills and ability to flex these to address the various audiences from junior audit staff through to senior level client staff.
Excellent communication and interpersonal skills
Enthusiasm and a commitment to providing excellent customer service

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