Food Service Assistant

2 weeks ago

Cookham, United Kingdom John Lewis Full time

**Due to working time regulations, applicants must be 18 years or over to apply.**

**About the role**:
To work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service.

To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.

Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.

**Duties & Responsibilities**:

- Interacting with guests, sharing product knowledge on drinks and food.
- Taking orders, checking back, and assisting with queries.
- Liaising with the kitchen team to fully understand the menu.
- Clearing down and setting tables.
- Working behind the bar, serving drinks and taking orders for food.
- Working as part of the events team to deliver the catering element.
- Resolving guest queries/complaints at the first point of contact.
- Following the opening and closing duties of the operation.
- Upholding all policies and standards of food hygiene.
- Completion of daily and weekly cleaning schedules.
- Assisting with some kitchen duties when necessary - sandwich prep for example.

Please see job description PDF attachment for more details

**Skills**:

- Self-motivated/ Industrious
- Basic knowledge of IT & POS systems and able to use standard software.
- Excellent communication skills
- Proven experience of the hospitality industry is desirable.

**About The Odney Hotel**

If you are looking for a hotel with something different and some history to work in, then The Odney Hotel, our Place by the River could be for you. This is a beautiful and unique John Lewis Partnership owned hotel, set in 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests.

The guests can stay in one of 5 beautiful houses on the site, each maintaining the period look of it’s time with access to the picturesque grounds including a private stretch of river, water gardens, a pool and sports facilities. The main building Lullebrook Manor and it’s grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation.

Relaxation can be further achieved with a visit to our Serenity Spa, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river.

**Benefits of the Partnership and the role**:

- Full-time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part time hours).
- Subsidised meals
- You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.
- Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.

For internal use only:
LI-JLPGR

LI-HEADOFFICE

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