Head of Income

4 days ago

London, United Kingdom MMP Consultancy Limited Full time

MMP Consultancy are currently recruiting for a Head of Income on a 12-month fixed term contract, based in London.
The Finance team play an important role in helping to achieve the vision by supporting colleagues across the organisation to achieve the best value for money, pay for goods and services and understand complex financial information. The finance specialists worksacross a number of teams including Corporate Finance, Financial Management and Procurement.
Key Responsibilities:

- Responsible to the Director of Customer Operations as a Head of Service for the management of the Service Charge and Rents Manager, Customer Accounts Manager and Income Manager and their respective service functions
- Maximise income for the organisation through ensuring a high level of service charge cost recovery, accurate rent setting and managing effective income recovery of any charges
- Lead on and mitigate the risks posed by Welfare Reform legislation, specifically the challenges posed by Universal Credit roll out
- Provide management/business information, quality management systems and performance measurement and implement and maintain any IT systems and data
- Lead on cross organisational working, supporting felloe Heads of Service and deputise for the Director of Customer Operations. To foster a culture of continuous improvement, root cause problem solving and dispute resolution
Key Knowledge & Experience:

- Management experience of staff and/pr teams to achieve high performance targets
- Very good IT skills to optimise work, communications and working in an agile way
- Experience of at least two of the following functions: service charge billing, rent setting, income collection, S20 consultation and third party managing agents
- Strong performance management experience
- Commitment to delivering exemplary customer service

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