Quality Officer

**Description**

**Quality Officer**

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Everything we do here is full of life. And we’re committed to developing infrastructure that benefits even more people. From the iconic bullet train in Japan, to sustainable metro systems in Europe and inspiring the next generation in North America. We’re connecting, evolving, protecting and investing in even more. And there’s so much for you to get involved in, learn from, and flourish doing.

**Your new role**

In this exciting role you will be responsible to the Service Quality Control lead ensuring UK S&M is compliant with global and rail standards whilst promoting the local delivery of Hitachi quality and continuous improvement culture. This includes the delivery of effective quality training and improvement support to enhance the delivery of safe and reliable trains.

As the **Quality Officer **you will have the ability to build strong working relationships across varying levels of the organisation whilst being able to communicate effectively around complex issues working collaboratively to find solutions.

Please note, due to the nature of this role regular travel will be required.

Specifically, you will be responsible for the following deliverables:

- Act as a professional quality expert within the Quality Control team in delivering QC across the UK
- Support the delivery of operational maintenance verification ensuring SM Operations are compliant with relevant maintenance plan, ECM and ROGS obligations
- Promote a positive ethos of Quality within SM working very closely with the TMC Management team
- Manage and improve local Quality systems providing advice to all teams on the conduct of In-Process Checks and delivery of improvement activities
- In unison with the Fleet Quality Manager manage the TMC audit plan inclusive of ECM Certification, ISO and Global Quality plans
- Monitor and report service quality incidents and initiate the NCR process to capture, track and improve procedures and Quality culture
- Investigate and follow up any reported quality incidents to ensure actions are completed linking directly with the local leadership team to support the delivery of the appropriate recommendations
- Develop Quality Control Plans to ensure that the quality of the delivered service is to the correct standard
- Support SM Operations with the monitoring of the completion of containment actions and special checks
- Facilitate the TMC Non-Conformities in coordination with all the involved functions
- Liaise with HSE team and conduct local investigations into incidents involving service quality issues
- Produce and manage Service Quality KPIs reporting and continuously promoting quality metrics optimisation
- Support the Continuous Improvement culture by actively promoting and recognising areas for improvement
- Conduct local Quality training to enhance the Quality culture

**About you**

Essential Requirements

Applicants should be able to demonstrate all of the Essential Requirements listed below:

- Experience of working in a Quality role - railway would be advantage but not essential.
- Good experience of working in operations environment
- Ability to work to technical drawings and specifications.
- Very good analytical skills
- Very good communication and interpersonal skills
- Computer literacy: SAP; MS Office; etc.
- Ability to communicate effectively both orally and in writing
- Commitment to working as part of a team being able to work shifts when required
- An understanding of health and safety requirements of a working environment

Desirable
- Knowledge of industry standards and procedures and processes
- Have working knowledge on Quality and CI tools such as: APQP; Kaizen; Six Sigma
- Member of a Quality/Engineering institute
- Lead auditor qualification and experience (IRCA certified desirable)
- HND or Electrical/Mechanical Engineering degree
- Lean Six Sigma Green belt

**Why Hitachi Rail?**

At Hitachi Rail you will find a passionate and collaborative environment. We operate according to our values of Harmony, Sincerity and Pioneering Spirit. As such, we work closely as a team and empower our colleagues to take ownership and become creative in our pursuit of excellence. We take pride in the contribution we make to society and we always act with integrity and fairness towards our customers, suppliers and colleagues.

We offer a competitive salary and annual leave entitlement as well as a generous benefits package. This includes a pension scheme with contributions up to 9%, health insurance, and many more perks for you to choose from within a flexible plan tha