Senior Claims Professional, Marine Liability

- Who Are We?


- Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

- Job Category
Claim

- Target Openings
1


- What Is the Opportunity?


- Under general supervision provides market leading expert claim handling in areas of investigation, evaluation, negotiation and resolution of assigned claims in accordance with the Company's policies, procedures, best practices and controls at all times on claims arising from Marine lines of business managed by Travelers Syndicate Management (TSM). This job does not manage others.
- What Will You Do?
- As part of Complex Claim the SCP (Senior Claim Professional) will manage and handle a diverse portfolio of complex and often large claims arising from the Marine Liability line of business.
- Provides market leading claim service working closely with the Claim management team and the broader business to deliver and enhance the claim offering.
- Collaborates with Underwriting and Actuarial partners on portfolio, risk mitigation, policy language, and claim trends.
- Partners with Underwriting to sell and market business and strengthen external client relationships.
- To open new claims and to set reserves; to carry out early, appropriate investigations in respect of policy coverage, liability and quantum and to provide legal assistance as necessary.
- To fairly and promptly negotiate settlement of claims and to communicate promptly on cover.
- To ensure that vendors provide a market leading, cost effective service to both insured and the company by continually monitoring their performance, cost and quality.
- To maintain a close working liaison with underwriters and risk management, and where appropriate, to promote the interests of Travelers by working with other business areas.
- Attend to the Insureds and Brokers and to promote the values of the department and the company and the services that it provides.
- To work as a team member providing such support as required by other members of the team and to fully participate in individual and shared project work.
- Other duties as assigned.
- Perform other duties as assigned.
- Lloyds and / or London market experience preferred.
- Strong technical background and expertise with proven track record to manage complex claims (including US losses), key client accounts, addressing trends and issues affecting their business and mitigating risks and exposures.
- Product expertise within Marine Liability, in particular US based risks, preferred.
- Advanced communication skills.
- Advanced customer focus.
- Intermediate strategic planning.
- Intermediate business perspective.
- Intermediate ability to build collaborative relationships.
- Intermediate openness to influence, flexibility
- Intermediate team work.
- Advanced credibility.
- Team player with positive attitude and effective engagement skills.
- ACII qualification preferred.
- Certificate in London Market Insurance preferred.
- What is a Must Have?
- Significant experience and sound judgment handling Marine Liability claims.
- Minimum of 5 GCSEs (or equivalent) including Maths and English.
- What Is in It for You?
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a basic contribution of 9% of pensionable salary to your Group Personal Pension Plan (“GPPP”). If you decide to contribute an additional amount from your salary, you will receive an increased company contribution up to a maximum of 3%. This would bring the total company contribution to 12%.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Employee Assistance programme provides access to professional counselling services and other resources to support your daily life needs. Through the EAP, you’re eligible for five free counselling sessions with a licensed therapist.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

- Employment Practices

- Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we b