Marketplace Onboarding Executive

About the role
**About Marketplace**:
Marketplace is a brand-new online venture for Tesco, designed to give our customers the opportunity to use our website to shop for a wide range of third-party products in addition to the groceries they already know and love. Our initial focus will be on pet food, health and beauty products and alcohol, and as with other online marketplaces, sellers will fulfil orders directly. Join us on this exciting new journey, and you’ll be a key member of a hardworking, collaborative team that’s delivering on our promise to serve our customers, communities and the planet a little better every day.

As a Marketplace Onboarding Executive you will be crucial to our ability to help onboard & support third party sellers onto the Tesco Marketplace platform, to drive scalable growth by optimising and improving our product assortment.

Does this sound like an exciting role to you? If so, we would love to hear from you We are especially interested in hearing from you if you have experience in working in an Online and/or Multichannel/Omnichannel Environment, especially Retail.

You will be responsible for
- Developing and demonstrate sound technical and business understanding the new platform and what is needed to maintain a high bar for our customer experience on-site
- Use this knowledge to educate and support sellers to successfully launch and maintain their business on the platform
- Monitoring quality of Marketplace and identifying areas of improvement
- Establish and maintain audit processes for marketplace listings, ensuring sellers are adhering to guidelines
- Establish critical metrics for quality and build a regular reporting process to monitor these metrics
- Identify areas of improvement and opportunities for continuous development of the Marketplace proposition
- Work with partner teams (CEC, product/tech) to investigate issues and identify solutions

You will need
- Data Manipulation (Microsoft Excel/Reporting)
- Ability to quickly grasp solid understanding of multiple product systems (custom built or third party)
- Manage multiple tasks with competing priorities
- Project Management
- Continuous Improvement (CI)
- Good communication

About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

What’s in it for you
We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Buy holiday salary sacrifice scheme (for salaried roles)
- Private medical insurance
- Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
- Life Assurance - 5 x contractual pay
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
- The right to request flexible working from your first day with us
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
- A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
- Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
- Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits