Night Support Worker

**Introduction**:
**Project Description**:
The project is located in Wrexham and works with homeless men and women aged 18 and over. The service provides residential support with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on. The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:

- Promoting Personal and Community Safety
- Promoting Independence and Control
- Promoting Economic Progress and Financial Control
- Promoting Health and Wellbeing

**Purpose of Role**:
To provide a proactive night time presence within the project to promote quiet and peaceful occupation of its residents/visitors. To respond to disturbances, emergencies and other housing management functions according to procedure and provide ad-hoc support to residents in response to demand. To assist with the organisations lone working and arrangement of out of hours resources.

**No Agencies.**

**We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.**

**Main Duties, Responsibilities and Person Profile**:
**Main Duties and Responsibilities**

**1. To provide support to the residents of the project.**

a) To ensure that all Service Users are treated fairly and afforded equality of opportunity.

c) To support Service Users with particular reference to:

- Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.
- Enabling Service Users to have a means of expressing their views and that this expression receives appropriate consideration.
- Assisting with referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users (where appropriate).
- Assisting Senior Support Workers (SSW) in reviewing needs and support plans and updating the relevant records with the authorisation of a SSW.
- Assisting SSW in reviewing risk assessments and updating relevant records with the authorisation, or in the absence, of a SSW.
- Discussing and observing Service User’s levels of control, understanding and involvement (CU&I) and updating the relevant records with the authorisation of a SSW.
- Representing and advocating with/for Service Users (where appropriate).

d) To maintain accurate and up to date records of Service Users’ issues and support according to procedure.

e) To maintain regular communication with Senior Support Workers relating to the need for changes to Service Users’ needs and risk assessments and support plans.

f) To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

**2. To assist in monitoring the effectiveness of the project.**

a) To ensure that records of Service Users accessing the service are maintained.

b) To provide statistics and other information as requested.

**3. To assist with the project’s housing management functions.**

a) To assist with the induction of Service Users into project and provide and explain the required information (where appropriate).

b) To collect service charges and rent (where appropriate).

c) To assist with facilitating residents’ house meetings (where appropriate).

d) To monitor project activity, respond to emergencies according to situation and maintain appropriate records.

e) To address and report maintenance issues in line with the Maintenance Policy.

f) To assist with Health and Safety monitoring and checks in line with legislation, policy and organisational requirements.

g) To ensure good standards of cleanliness and hygiene are maintained at all times.

h) To address all issues to maintain a safe and pleasant project environment.

**4. To assist in the overall running of the project.**

a) To work in line with all Wallich policies and procedures.

b) To participate in own supervision.

c) To undertake relevant training.

d) To report to manager regularly informing him/her of issues arising during the course of the work that require policy decisions.

e) To complete any tasks left from daytime staff.

f) To take part in all aspects of lone working as directed by the policy.

g) To partake in a team handover where applicable.

h) To undertake other duties within the remit of the post.

**5. Other**

a) To work and travel across Wrexham, and further afield as and when required.

b) To act as an organisational Lone Working Contact according to the Lone Working Procedure.

c) To arrange out of hours staffing cover/emergency maintenance using pre-approved out of hours resource list.

**Person Profile**

**1. Knowledge**

a) Basic knowledge of Homelessness Law, the Criminal Justice System and DWP Benefits.

b) Basic knowledge of how complex needs, such as substance misuse and mental health, can affect individuals and their vulnerability.

c) Basic knowledge