Reservation Agent

We are currently recruiting for a Reservations Agent to join our fantastic team at The Duke of Richmond Hotel. This position has excellent progression opportunities within The Red Carnation Hotel Collection, the perfect step to those who are looking for an exciting career in Front Office and the hotel industry.

The beautiful, luxurious Duke of Richmond Hotel located in St Peter Port is an easy stroll to the harbour and overlooks a quiet park with views across the sea. A dedicated and friendly team create memorable stays which never fail to exceed expectations. Superb dining with fresh local seafood can be savoured in stylish surroundings or al fresco on the terrace overlooking the pool.

**Key responsibilities of the Reservations Agent will include**:

- Consistently offer a professional, friendly and engaging service
- Book and enter guest reservations following the required standards
- Compiling guests accounts and fulfilling administrative duties
- Updating reservations ensuring a flawless check in and out process
- Ensure revenue is maximised by selling guest rooms and recommending hotel facilities
- Have previous customer related experience
- Display a polite and professional attitude at all times
- Be an excellent team player
- Be enthusiastic in delivering excellent customer service
- Communicate effectively in English
- Be able to work well under pressure
- Have a friendly, flexible and professional attitude
- Have strong interpersonal and problem solving abilities

**Reservations Agent Benefits**:

- Staff accommodation located near to the hotel and available at a reduced rate
- A competitive salary and performance incentives
- Free meals on duty
- Two paid volunteering days each year
- Professional, award winning training and development opportunities to give you a career path
- 29 paid holidays per year, including bank holidays
- Hotel based incentive schemes
- Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
- Staff Appreciation Annual Party and other Employee Recognition Events
- Complimentary dry cleaning of business attire
- Employee Assistance Programme
- Regular performance reviews to ensure you receive on-going feedback to help you grow and develop in your role
- An exciting position within a hotel collection which has been recognised as an industry leader

The Red Carnation Hotel collection was officially recognised at **Platinum standard Investors in People** in 2020, the highest accolade it’s possible to reach - and we achieved this on a global basis. This award recognises our commitment to all initiatives that are people and culture oriented, including career growth and opportunities for all, as well as our far-reaching commitment to sustainability, diversity and inclusivity.

Additionally in 2020 we were recognised again with a **Princess Royal Training Award** for our hugely successful Management Programme, which has a prototypical track record in developing people and getting them “management ready” in both the company and sector. We are truly proud to be awarded these two high profile accolades which are gloriously non-industry specific thereby pitching us against any business in any sector. Our goal is to be an employer of choice for those willing to work hard, who are ambitious to find success and who are wishing to be rewarded well, paid fairly and treated as an individual within our family-owned and run atmosphere.

INDHOTEL