Hotel Night Assistant
2 weeks ago
What you'll bring to the team:
Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests at night? Join the UK’s most exciting Castle as a Hotel Night Assistant and start your greatest adventure
Reporting into the Hotel Night Team Leader this role will ensure that all guest’s requirements are met promptly during their stay.
This role has heaps of variety to keep you interested, no two days are the same, from always offering the highest level of customer care and service to reporting any Health & Safety hazards immediately to the Night Operations Team Leader.
You’ll lead hotel evacuations in accordance with Emergency evacuations and Fire & Safety regulations and conduct hotel walk-rounds and fire extinguisher checks on each shift.
This is a seasonal contract, offering 30 guaranteed hours per week. Shifts will be 11pm - 7am. Flexibility is needed as shifts will include weekends and bank holidays.
Qualifications & Experience:
- Excellent Customer Service
- Good positive attitude
- Passion for the castle & guests
- Great organisational skills
- A friendly and welcoming personality
- 18 or over (due to the nature of the role)
- Understanding the importance of Health & Safety within our workplace
**Benefits**:
Alongside becoming a guide in creating magical memories, we also offer:
- Monthly Bonus based on customer satisfaction
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
Pay Range: GBP £12.61/Hr.
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